Hi there,
I tried setting this up for testing a while back; ** Busy/Internal greetings must be enabled on user pages
We are using a SCCP integration between CUCM & CUC
Here's what I found for Internal greeting;
- system must pass callers CLID
- CLID of caller must be a recognized CUC user
- caller must be part of the same integration so it didn't work for our PIMG
integrated users calling a CUCM integration user
- Internal Greeting must be recorded & Enabled (had to enable via gui in our case)
After those checks it works like a charm
For Busy greeting users must be set with a Busy Trigger of 1 in CUCM
If this isn't working,I would use this Tool from the great suite of Unity Tools to have a look at the call flow
on a "test" call this may give us a hint as to what's actually happening here
Port Status Remote Monitor for Connection (rPSM)
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva