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Unity Connection Problem

carlosg
Level 1
Level 1

Hi.

I installed Unity connection 8.5 in a Virtualized server, the problem is when a user leave a message in the mailbox, the message does not appear in the user´s mail box, all user have extension mobility.

Following the error in the Unity Connection:

10:19:42, New Call, CalledId=525553501800, RedirectingId=525553501800, Origin=16, Reason=8, CallGuid=EF951F6559DB4BBAAC8CDEBC76CD00B2, CallerName=Mexico Reception, LastRedirectingId=525553501800, LastRedirectingReason=8, PortDisplayName=MXMC CUCM-002,[Origin=Unknown],[Reason=Forward Unconditional]

10:19:42, AttemptForward

10:19:42, State - AttemptForward.cde!Dummy

10:19:42, Event is [NULL]

10:19:42, PHTransfer

10:19:42, State - PHTransfer.cde!LoadInfo

10:19:42, Event is [TrueEvent]

10:19:42, PHGreeting

10:19:42, State - PHGreeting.cde!PlayGreeting

10:19:42, Call answered if needed

10:19:42, Playing greeting for Subscriber: MexicoCityOperator

10:19:59, No DTMF received

10:19:59, Playing greeting for Subscriber: MexicoCityOperator

10:19:59, Event is [RecordMsgEvent]

10:19:59, State - PHGreeting.cde!CheckForPostGreeting

10:19:59, Event is [NULL]

10:19:59, State - PHGreeting.cde!RecordMsg

10:20:03, Event is [NULL]

10:20:03, State - PHGreeting.cde!RunEditMsg

10:20:03, -->MessageEditing

10:20:03, State - MessageEditing.cde!CheckMsgMenuOpt

10:20:03, Event is [EditMessageMenuEvent]

10:20:03, State - MessageEditing.cde!PlayEditMenu

10:20:03, Event is [ErrorEvent]

10:20:03, State - Goto fail safe conversation

10:20:03, Event is [NULL]

10:20:04, <--MessageEditing

10:20:04, Event is [NULL]

10:20:04, Idle

2 Replies 2

omgjames1
Level 1
Level 1

Are you referring to single inbox?

Hi !!

The problem was a Bug, in Unity Connection 8.5.1 version, i upgrade and the problem was fixed.

all thmailboxes had the problem