Unity Connection/Unified Messaging/Exchange 2010 & Junk Mail

[ryancdavis]

Unity connection 8.6

Exchange Server 2010

All of a sudden some users are reporting their voicemail messages are showing up in their junk mail.  Users have no junk mail filters setup.  I'm not an Exchange expert, but no updates or patches have been applied other than the usually updates.  Anyone else experiencing this issue or have any ideas?  Thanks                  

[will.alvord]

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg121.html

If users do not receive incoming voice messages in the email client  inbox, check the Junk-Email or other spam folder. The mail client may  automatically filter voice messages to this folder. For information on  configuring spam filtering to exclude a class of messages, refer to the  email client documentation.

You may also need to check the configuration of any email appliance or  server-side anti-spam filters in your organization to see if voice  messages are being routed to Junk mail, voice attachments are being  removed, or the policy is otherwise interfering with the delivery of  voice messages to user mail clients.

Shot in the dark, but worth a look.  I'm not an Exchange expert either.