Unity connection upgrade 10.5.1 to 10.5.2 issue

[ciscoceci]

Hello,

i am trying do an upgrade in fresh installation from CUC 10.5.1 to 10.5.2. when a finished the upgrade and try to "switch" to new versión the system never comes up with new version, i don´t see any error..

Have i installed a cop file o semething like that before?

Thanks Anna.

[Aman Soi]

Hi,

can u share output of show cuc version and show version active?also, the exact version which u are upgrading to.

I was referring the upgrade guide which talks about Service Update.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg030.html

regds,

aman

[Rob Huffman]

Hi Anna,

Just to add a note to the tips from my good buddy Aman (+5 "A")

You may be hitting this bug;

Unity Connection switch verison fail to 10.5.2

CSCus33633

Description

Switch-version Failing with error in switch-version.log:
IOError: [Errno 2] No such file or directory: '/opt/cisco/connection/lib/config-modules/dbscripts/defaultdata/receipttext*

Switch-version Failing with error in switch-version.log:
IOError: [Errno 2] No such file or directory: '/opt/cisco/connection/lib/config-modules/dbscripts/defaultdata/receipttext*

Symptom:
Switch-version Failing with error in switch-version.log:
IOError: [Errno 2] No such file or directory: '/opt/cisco/connection/lib/config-modules/dbscripts/defaultdata/receipttext*

Conditions:
Unity Connection switch version from 10.x to 10.5.2 when locale are already installed on 10.x

Workaround:
Contact TAC

Details

Last Modified:

Feb 11,2015

Status:

Fixed

Severity:

2 Severe

Product:

Cisco Unified Communications System

Support Cases:

11

Known Affected Releases:

(1)

10.5(2)

Known Fixed Releases:

(2)

10.5(2)ES11

10.5(2.504)

Cheers!

Rob

[Aman Soi]

[+5] to Rob for sharing more info.

regds,

aman