Hi Matt,
We adjusted the following setting on the Directory Handler up to 50 (from 10)
and it really made a huge difference.
Speech Confidence Threshold | (Applicable only to voice-enabled directory handlers.) Use this setting to adjust the likelihood that Cisco Unity Connection recognizes user utterances as voice commands and recipient names. For example, if users complain that the system does not recognize names in the directory, you can try lowering this value so that the system matches utterances more liberally. Alternatively, if users complain that the system returns too many incorrect matches, try adjusting this setting to a higher value. The range of valid entries is 0 to 100. The default setting is 10. Note that lowering the speech confidence threshold level results in more matches for names when callers say names, but when callers say digits, extraneous extension matches are returned. Increasing the level results in more precise extension matching, but fewer name matches. |
Before that if I said Mickey Mouse it would route to Nicole Welsh and if I said Rob Muffin
it would route to me Now it says "sorry, no matching name found" and gives you another try.
Try this one as well;
Announce Extension with Each Name | Check this check box to indicate that Cisco Unity Connection provides a menu of users that includes user extensions. Callers enter the menu number to select a user. For example, "For Pat Amos at extension 123, press 1. For Gerry Anderson at extension 104, press 2." Callers might take note of user extensions to skip directory assistance the next time they call. For directory handlers that are not voice enabled, this functionality is supported only when Announce Matched Names Using Menu Format is also selected. Default setting: Check box checked. |
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan
