Unity Connection Voicemail Recorded Name (11.5.1.12900)

[ryancdavis]

When calling into Unity Connection via TUI, we record a new name for recorded name on a voicemail box.  We confirm the changes, then hang up.  However changes do not take affect and the recorded name is still system default. 

Any Ideas?

[#2]

Ive found it to only be with AD users, local doesnt have the issue. Still no solution.

[ryancdavis · Accepted solution]

Issue in my situation was because the user was also a "greetings administrator."  We removed that role from the users in question and the issue was resolved.

[mmkhairallah]

We had this problem occur twice in the last 2 weeks, and after seeing Ryan's response (thank you!), I found that both users had the GA role.  After removing that role, the new recorded names were successfully saved.

It's not a permanent fix, but certainly an effective work-around.

version: 11.5.1.11900-26