cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3882
Views
10
Helpful
5
Replies

Unity Express 8.0.2 License Active, Not In Use

dbooth
Level 1
Level 1

I've installed a VMIVR-VM-MBX license on a CUE 8.0.2 and the license is now showing as Active, Not In Use.  If I try and create any mailboxes I see the error; 'Mailbox create error: There is no active mailbox license'.  The system has been reloaded.  How do I make this license 'Active, In Use'?

Many thanks.

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

Can you please try

2.

license activate voicemail mailboxes

license activate voicemail mailboxes

# of mailboxes to be activated

3.

license activate ports

license activate ports

# of ports to be activated

4.

license activate ivr sessions

license activate ivr sessions

# of ivr sessions to be activated

5.

license activate timecardview

license activate timecardview

# of TimeCardView users to be activated

6.

reload

7.

show license in-use

https://supportforums.cisco.com/message/3162474#3162474


Cheers!

Rob

View solution in original post

5 Replies 5

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

Can you please try

2.

license activate voicemail mailboxes

license activate voicemail mailboxes

# of mailboxes to be activated

3.

license activate ports

license activate ports

# of ports to be activated

4.

license activate ivr sessions

license activate ivr sessions

# of ivr sessions to be activated

5.

license activate timecardview

license activate timecardview

# of TimeCardView users to be activated

6.

reload

7.

show license in-use

https://supportforums.cisco.com/message/3162474#3162474


Cheers!

Rob

Many thanks for your reply Rob.  The following information is purely for anyone else who encounters a simlar situation.  I had tried that command previously after installing the mailbox license but it appeared to be activating the evaluation license rather than the installed permanent one.  This document - http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1093737 - seemed to suggest that the license activate command was only used for activating evaluation licenses.  I later realised that the evaluation mailbox license had a priority of High whilst the installed license was only Medium - this explained why the activation command was activating the evaluation license.  I changed the evalaution license priority down to low and the permanent license status changed to Active, In Use, but as the document referenced above seemed to imply that the license activate command only applied to eval licenses I had not retried it since.  The permanent license is now showing as Active, In Use.

Great post, thanks a million! I could find my way out of my customer's license troubles:

On a CUE 8.5 system (ISM), 5 Mailbox and 4 VMIVR Port licenses have been ordered directly from Cisco. CTI Ports or VoiceMail Boxes could not be configured via GUI or CLI:

     CTI Port maximum limit exceeded

     Mailbox create error: There is no active mailbox license

Permanent Licenses showed "Active, not in Use":

1. set Eval License Prio to high (from "none"; "low" could not be entered)

2. reload, Eval License was working

3. set Eval License Prio to low (could now be entered)

4. reload, Permanent License was "active, in use" and working

encountered the same exact thing...and started follwing the same document...thanks for this post..great help..

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

Thanks for this great feedback and updating this thread. It's

always nice to see and this will surely help others going forward

Cheers!

Rob

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: