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Unity not taking outside caller messages

travis-dennis_2
Level 7
Level 7

‎08-25-2006 12:27 PM - edited ‎03-18-2019 06:18 PM

Hello everyone,

I have a Unity 4.1 install that has, for the second time in a week, stopped taking outside callers messages but will still take internal callers messages. Has anyone ever seen this before?

Thanks,

Travis

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Hin Lee
Cisco Employee
Cisco Employee

‎08-25-2006 06:39 PM

Could be related to Windows AD. The other possibility is Unity_ account. Can you post your app and sys logs (in csv format)?

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francis.labelle
Level 1
Level 1
In response to Hin Lee

‎08-25-2006 07:52 PM

Your problem is probably related to the installation of a MS KB912442 patch on the Exchange server. Make a search on this forum to find more info.

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Hin Lee
Cisco Employee
Cisco Employee
In response to francis.labelle

‎08-26-2006 12:10 AM

He figured it out - the unity_servername account was disabled by AD admin

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