cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
181
Views
0
Helpful
1
Replies

upgradation of CUCM 6.0 to 6.1

jachowda
Beginner
Beginner

Hi, My query is as follows.

The customer is having a valied Essential Operate Service Agreement for Unified communications. He is having CUCM 6.0 and now he wants to upgrade it to CUCM 6.1. Normally, the part number for the upgradation is CM6.0-6.1-U-K9=.

As he is having Essential Operate Service Agreement, do he need to purchase the license or not?

please provide some reference docs regarding the same.

reference link:

http://www.cisco.com/en/US/services/ps2961/ps2664/services_data_sheet0900aecd8042826b.pdf

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Jag,

You customer would be covered for an upgrade like this within the same Release Train (6.x)as this would be considered a Minor Release Upgrade. They would not be covered for something like 6.x to 7.x.

From the doc you linked;

The Cisco Essential Operate Service includes capabilities similar to the Software Application Support (SAS) offering. If your contract includes hardware, it might also include capabilities similar to those of Cisco SMARTnet®.

Cisco Unified Communications software-only application support includes:

● Full-time telephone and remote technical and maintenance support services

● Maintenance and minor release updates

Here are the comparison docs for Cisco Unified Communications Software Subscription;

The Cisco Unified Communications Software Subscription applies only to upgrades for major releases (providing major architectural changes or feature enhancements or functions). Minor upgrades and maintenance release upgrades are part of Cisco Unified Communications Essential Operate Service and Select Operate Service.

http://www.cisco.com/en/US/netsol/ns737/networking_solutions_package.html

Cisco Unified Communications Software Subscription applies to upgrades for major releases only. (A major release refers to a release of software that provides major architectural changes or major feature enhancements or functions.) Minor and maintenance release updates are a part of Cisco Unified Communications Essential Operate Services and Cisco Unified Communications Select Operate Services. (A minor release refers to an incremental release of software that provides bug fixes and minor feature enhancements. A maintenance release refers to an incremental release of software that provides maintenance fixes.)

http://www.cisco.com/en/US/solutions/collateral/ns340/ns394/ns165/ns737/net_brochure0900aecd804a2bc8.html

Hope this helps!

Rob

View solution in original post

1 Reply 1

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Jag,

You customer would be covered for an upgrade like this within the same Release Train (6.x)as this would be considered a Minor Release Upgrade. They would not be covered for something like 6.x to 7.x.

From the doc you linked;

The Cisco Essential Operate Service includes capabilities similar to the Software Application Support (SAS) offering. If your contract includes hardware, it might also include capabilities similar to those of Cisco SMARTnet®.

Cisco Unified Communications software-only application support includes:

● Full-time telephone and remote technical and maintenance support services

● Maintenance and minor release updates

Here are the comparison docs for Cisco Unified Communications Software Subscription;

The Cisco Unified Communications Software Subscription applies only to upgrades for major releases (providing major architectural changes or feature enhancements or functions). Minor upgrades and maintenance release upgrades are part of Cisco Unified Communications Essential Operate Service and Select Operate Service.

http://www.cisco.com/en/US/netsol/ns737/networking_solutions_package.html

Cisco Unified Communications Software Subscription applies to upgrades for major releases only. (A major release refers to a release of software that provides major architectural changes or major feature enhancements or functions.) Minor and maintenance release updates are a part of Cisco Unified Communications Essential Operate Services and Cisco Unified Communications Select Operate Services. (A minor release refers to an incremental release of software that provides bug fixes and minor feature enhancements. A maintenance release refers to an incremental release of software that provides maintenance fixes.)

http://www.cisco.com/en/US/solutions/collateral/ns340/ns394/ns165/ns737/net_brochure0900aecd804a2bc8.html

Hope this helps!

Rob

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers