Upgrade CMBE 5000 8.6(1a) to 8.6(2a)SU1

[Andrea Vaccani]

Hi all,

i'm trying to upgrade a CMBE 5000 from release 8.6(1a) to 8.6(2a)SU1 but the installation of Unity Connection stucks at this point:

...

03/14/2012 23:52:12 run-parts|Cisco Unity Connection installation module enable-ims-caching completed.|<LVL::Info>

03/14/2012 23:52:12 run-parts|Running Cisco Unity Connection installation module export-smtp-hostname...|<LVL::Info>

03/14/2012 23:52:12 run-parts|Cisco Unity Connection installation module export-smtp-hostname completed.|<LVL::Info>

03/14/2012 23:52:12 run-parts|Running Cisco Unity Connection installation module install-optional-packages...|<LVL::Info>

I leave the process running and after 3 hours it was always at this point.

A reboot of the server didn't help to resolve this problem.

This is a screenshot of the Install log file:

Has anyone any suggestion??

Thanks,

Andrea

[eramaya · Accepted solution]

Andrea,

Do yo have any locales installed on you system? if so you migh want to try removing them and give the upgrade another try.

[Andrea Vaccani]

Hi eramaya,

thanks for your input. I've tought about the same problem and I successfully tested this workaround:

1) Stop "Connection Conversation Manager" and "Connection Mixer" services

2) Login CLI and delete all Locales installed on Server

     a) show cuc locales

     b) delete cuc locale xx-XX

3) Start "Connection Conversation Manager" and "Connection Mixer" services

4) Upgrade to release 8.6(2a)SU1

5) Switch Version

6) Install Locales again.

Thanks again for you help!!