Upgrade CUCM

[Hamada Ahmed]

I have CUCM MCS 7816I5 ver 8.6 , and i need to upgrade it to ver 11.5 which tool i need ?

[Jitender Bhandari]

Hi Hamada,

Starting CUCM 10.X you can not install it on MCS, it has to be UCS server.

See below for UCS requirements.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-communications-manager.html#v10.5

Otherwise CUCM 8.6 t0 10.5 would be a direct upgrade.

(Rate if it helps)

JB

[Hamada Ahmed]

Hi Jitender

So , i want to implement Call center with IVR  

by this way my BOQ will be like this

1 UCS for CUCM

1 CUCM install image ver 11.5 

1 CUCM license

1 UCS for CCX ver 11.5 Primum version which allow me no need for another server for IVR 

All this Right?

[Jitender Bhandari]

Regarding UCCX you can post your query in UCCX section of the forum. For CUCM migration you can use PCD.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/11_5_3/cucm_b_pcd-admin-guide-1153.html

JB