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Upgrading to Prime Collabortion 11 from 10.6 will not complete

Fonda Thomas
Level 1
Level 1

Install instructions say check the /var/log/ade/ADE.log and /var/log /cpcmupgrade.log files.  The ADE.log file has that its get a Pre-install setup failed.  Please see logs for more details  Error while Installing then get a ErrorCode: -635.  The cpcmupgrade.log has no current info in it. 

1 Reply 1

Eric L
Cisco Employee
Cisco Employee

Fonda, there was an issue a few days ago with the initial release of the upgrade file on cisco.com. If you have a copy of the upgrade file that is older than 24 hours I would recommend you delete it and download the latest version that has been verified to be correct. If you have a recent version from the past 24 hours let us know.