User or Directory Number Activity Report

Randy Calderon · ‎07-22-2015

Hello Experts,

Is there a report (other than CDR) in CUCM that can easily be generated by a non-technical staff to detail a user or DN phone activity? We need to enable some of our department supervisors to generate detailed phone activity reports about their staff. I'm hoping there is a GUI in CUCM they can use to easily generate this report.

Thank you very much,

Randy C.

Jaime Valencia · ‎07-22-2015

Nope, all you get with CUCM out of the box is CDR/CAR

HTH

java

if this helps, please rate

Randy Calderon · ‎07-22-2015

Thanks for taking the time Jaime. With historical reporting in UCCX, can this be used for this purpose? I'm thinking of having users login to a queue only built for this specific use and then run an agent detail report.

will.alvord · ‎07-23-2015

Sure, but pretty sure that a 3rd party CDR/billing type app would be cheaper than UCCX not to mention that it would be purpose-built for what you're looking to do and would have zero impact/change to the workflow of your users. Just a thought.

Randy Calderon · ‎07-23-2015

Thanks for taking the time Will.Alvord. We already have UCCX and it's why I mentioned it. If I decide to go for a 3rd party CDR app, do you have any recommendations?