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users getting a "Invalid entry" issue when logging into their voicemail with their IP Phone

Natalie Ramirez
Level 1
Level 1
users getting a "Invalid entry" error issue when logging into their voicemail with their IP Phone for the first time. Cucm 9.1.2.12900-11 unity connection 9.1.2Es2.11002-2 please help
4 Replies 4

Rob Huffman
Hall of Fame
Hall of Fame

Hi Beau,

 

Is this when users are trying to go through the "first time enrollment" and entering the PIN?

 

Cheers!

Rob

Hi Rob ,

We are also facing this issue "invalid entry " and yes these are the IP Phones trying to access the voicemail for the first time.

Looking for you response.

Thanks 

Regards

RB

 

Hi,

Has anyone had a resolution this issue? As I am experiencing the same

Kind Regards

Amre

Can you try resetting the user pin by doing below for the problematic user and see if that helps:

Go to Unity Connection >> Users >> Find the user >> Edit >> Change Password

Regards

Deepak