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Viewmail player not opening in Outlook 2007

Nishit Rao
Beginner
Beginner

Hi All,

We have configured Unified Messaging/Single inbox for our users. However the viewmail player is not opening when i open the email, I can only see the attachment.

We have both outlook 2007 and 2003 installed. The insatallion completed without an issue and the connection has been tested successfully as well.

Kindly provide some assistance. VMO version in 8.6(7). Unity connection version is 8.6.2.

1 Reply 1

Nishit Rao
Beginner
Beginner

I have done some research on this and I think the issue is because the message class is just

IPM.Note and not IPM.Note.Custom.Cisco.Unity.Voice when I check the message class field in my outlook inbox

however when I check the message header

X-CiscoUnity-MessageType: SynchVoice

Content-Type: audio/wav; name=VoiceMessage.wav

Content-Disposition: inline; filename=VoiceMessage.wav; voice=Voice-Message

X-CiscoUnity-DbMessageId: 75a4d2e4-d220-4297-be60-52c7e9a70b7e

Content-Transfer-Encoding: base64

x-ciscounity-messageduration:4390

x-CiscoUnity-SyncTime: 29-Oct-2012 08:01:36 +0000

Content-Class: urn:content-class:custom.Cisco.Unity.Voice.

the content class is custom.Cisco.Unity.Voice.

how is it changing then?

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