Scenario: unity 403 with SR1. Offbox 2000 exchange server
User hit the messages button on the phone…and enter voicemail password when prompted then receive the following message:
"Sorry this system is temporarily unable to complete your call. Please try again later. Goodbye."
But they are able to listen voicemail from viewmail
Noticed following errors on the event log
So I hit the messages button on the phone….I enter my new voicemail password when prompted then I receive the following message:
Event Type: Error
Event Source: CiscoUnity_ConvMsg
Event Category: Network
Event ID: 10046
Date: 8/27/2004
Time: 4:54:05 PM
User: N/A
Computer: unity
Description:
Unity was unable to determine the mailbox status for the subscriber. Unity needs to know if the mailbox has the ability to send and recive mails. Technical details - GetMailboxStatus returned [0x8004011d] on line 98 of file e:\views\Unity4.0.2.122\un_Core2\ConversationEng\AvStateSvr\AvSGetMailboxStatus.cpp.
For more information, click: http://www.CiscoUnitySupport.com/find.php
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30012
Date: 8/27/2004
Time: 4:54:05 PM
User: N/A
Computer: unity
Description:
An occurred which prevents successful Exchange access by AvCsMgr via MAPI.
This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.
Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.
For more information, click: http://www.CiscoUnitySupport.com/find.php
I ran syscheck utility no problem found.Where else I can start troubleshoot? Thanks
