voice mail going to junk folder

[bobsloan]

CUCM 8.6

Unity 8.6

Outlook 2010

I have a user that is having her voice mail go to her junk folder and not her inbox like we have set up for her. Does anyone know the solution?

Thanks in advance!

Bob

[Jonathan Schulenberg · Accepted solution]

Add the from address to safe senders list or disable the client-side junk folder.

Please remember to rate helpful responses and identify helpful or correct answers.

[bobsloan]

Thanks Jonathan,

Sorry been on vacation, trying to forget mail items. Your suggestion worked great!

Bob