Voicemail not working on Jabber 9.2.2 client

[Derek McCormick]

Hi

I am running Jabber 9-2-2 with CUCM 9.1.1, Presence 9.1.1 and Unity Connection 9.1.1. The problem that I am having is within the jabber client, when I press the voicemail icon, it tells me that "You are not signed into your voicemail account" When I go into options in the jabber client and enter my unity connection username, password and server, it does not recognise them(username or password invalid message). The username and password are valid in unity connection. I have configured IMAP in the voicemail class of service and I can telnet to port 143 on the unity connection server from the PC that is running jabber, so there is no firewall restrictions.

Has anyone come accross this issue before?

Thanks,
Derek

[Jonathan Schulenberg · Accepted solution]

Jabber for Windows abandoned IMAP connectivity starting in 9.2 in favor of an HTTP REST interface. Double-check the config as it has changed:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_S41DA666_00

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