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Why does UCCX Historical Reports only have three report types?

jdcutcher
Level 1
Level 1

UCCX 8.0.2

Suddenly we only have three report types.

  • Application Performance Analysis
  • Detailed Call by Call CCDR
  • Traffic Analysis

Yesterday, the numbers of reports possible were in the twenties.

All services are "In Service"

No configuration changes have been made to any supervisors.

Anyone know why the other reports would go away?

2 Replies 2

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

The reports you see listed are nothing to do with the server really. They are templates made up of an XML file and some .rpt files in the templates subdir of the HRC installation directory.

If you don't see them, it sounds to me like the xml files have been deleted or corrupted. The easy way to fix would be to reinstall HRC.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Hi Aaron

that did not resolve the issue. is there any working solution for this? This happened to only few users in our environment.

thanks

BG

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