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XCP File Transfer Manager fails to start - No errors in logs?

JOHN DELANEY
Level 1
Level 1

I've set up both the External Database and File Store servers for Managed File transfer. I've activated the XCP File Transfer Manager service but on start it fails after several minutes.

I've checked the log file epas/trace/xcp/log/AFTStartup.log and don't see any failure message, the log ends with "Starting the AFT service..." Full output is below.

It looks like the Transfer service is connected to the External File server using SSH key log in and is able to mount the file store so I'm at a loss where to look further. Any suggestions from the community will be welcomed.

Thanks

=====================================================================

====== Here's the log file output from the IM&P server CLI ========================

=====================================================================

admin:file view activelog epas/trace/xcp/log/AFTStartup.log
*********START CALLED********
LOCAL_HOST_NAME=carondalet;
LOCAL_FQDN=carondalet.ighr.net;
LOCAL_IP_ADDRESS=10.0.8.22;
PK_ID=;
failed to find matching record with hostname, trying now with FQDN..
PK_ID=;
failed to find matching record with FQDN, trying now with IP Address..
PK_ID=b753c8c6-7978-513a-868b-c74948c598ef;
KEY_PAIR_PKID=95f3627c-6376-4d8c-ad3b-deae4a642ad7;
Cleaned out key files
Cleaned out hosts file
Retrieved private key from DB.
CLEAR_PUBLIC_KEY=ssh-rsa AAAAB3NzaC1yc2EAAAABIwAAAQEAyB5GEhYPbCQW1rEmTdFl2hRn7BFevadPWl9sAuSie/MjMsLVkUeUJzft5uZ5WQmxoZf9s+DCnJJBtOLRYdYgAtgmikXOhTIt982qWCFS3cAUP1+i1ggvfckItQa5IlzwgKVVyDJXFr9Ev/+brs4r2DPCxua9xx/ecqlq/UECs456yXyfbTFRaTaRH+7HIpYBjxMwXTPlOeUQPjXAWgzvjZwoU/9Zh6eMkUsJqFq64BmL1i03OyZ69Kma1iuoeoHxFCcwFvjIbVNzLJr16Sfho0b/pqEnVRUJnUSYN9a7bMWBran7cB7R/zDJSiwOv0Vqh4Cz39N++oOQtO+Ux6p0Dw== imp@10.0.8.22;
EXT_FILE_SERVER_PKID=c23d9047-80a7-bd7a-699d-bee42402a373;
EXT_FS_HOSTNAME=broadway.impact.local;
EXT_FS_DIRECTORY=/home/mftFileStore/carondalet;
EXT_FS_PUBKEY=broadway.impact.local ssh-rsa AAAAB3NzaC1yc2EAAAABIwAAAQEAxbKtEzJCZJI4t7QJUm63qS7AZZ/rf32Gs/cS2eeLR3+V9O0LBJa5yFAkEWk8GjEYPAo1WlSaAH2eIeWHvTEVNdJbzgnJq64ITLuPezZ+xT6v8j/MEznnarNJ7x3O2uoEiLvwh/bYLb8BzVOTjBgxUhj2VPwf8ghY6GZYM66kNrVd/bjfNWJN+pq/GceXjOY+rnE64uYu++p0dQ9rFDTML8RVblBEF67HO7Z+9SQdjg1O2AVq+guMPWWP5+KACxpaHJAxjLUu5Uyjavuu3UyWD5DNziurd61Xx8iCM5pvwnQAIizAtpGu0ksRIx8oaR6q5+2Ij81QGcBYmB4Sczzgzw==;
EXT_FS_USERNAME=ciscoimp;
Populated known_hosts file
options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 20 of 36) :
Created the public key file ok
Attempting to decrypt private key
CLEAR_PRIV_KEY=********;
Created the private key file ok
Set permissions on SSH directory
Testing the SSH connection...
SSH_STATUS_FS2=ok;
AFT - Passwordless SSH is good.  Continuing
clearing out stale mount points
Address is not IPv6.
Mount String: ciscoimp@broadway.impact.local:/home/mftFileStore/carondalet
Creating mount...
MOUNT_OK=ciscoimp@broadway.impact.local:/home/mftFileStore/carondalet   75G   19G   53G  26% /usr/local/xcp/var/aft;
Checking directory structure...
Finished checking directory structure.
Starting the AFT service...
end of the file reached
options: q=quit, n=next, p=prev, b=begin, e=end (lines 21 - 36 of 36) :
admin:
3 Replies 3

JOHN DELANEY
Level 1
Level 1

I've attached a screen capture showing syslog entries from RTMT: I see this entry in particular that I could use help understanding...

Advanced File Transfer requires a database, IDS DB is not valid

JOHN DELANEY
Level 1
Level 1

I've attached a screen capture showing syslog entries from RTMT. Maybe this entry will help the discussion?

Advanced File Transfer requires a database, IDS DB is not valid

Good time of day.

You have made the setting Managed File Transfer IM/P

 

1. create External File Server

2. Set UP an External File Server

3.Obtain Public Key

---I think you forgot to File Server a public key to prescribe.

 

IM /P

choose Messaging > File Transfer.

1 . After clicking Save a Node Public Key link, for each assignment, appears.

2. Public key must be installed on file server

3. Click the Public key link to display the node's public key

4. Copy the complete key text and add to authorized_keys file on file server, e.g. /home/aftuser/.ssh/authorized_keys
Node’s keys are invalidated if the node is unassigned from external database and file server

5. Ensure that the Cisco XCP file transfer manager service is activated
Go to Cisco Unified IM and Presence Serviceability, Choose Tools > Service Activation and Click Go

6. Restart the Cisco XCP Router Service.