Your Call Cannot Be Completed As Dialed when transferring a call via the Attendant Console

[gailfaires]

When attempting to transfer a call to a user via the Attendant Console we get a your call cannot be completed as dialed. She is on a 7962 with a SCCP device protocol

[tonyperla · Accepted solution]

Hello,

You may want to start with verifying that the parition for the phone you are trying to transfer to is in the CSS of the console service devices that are used for transferring calls.

Hope this helps

[gailfaires]

This was super helpful. Thank you so much!

[gailfaires]

This was super helpful. Thank you so much.

[gailfaires]

This was super helpful. Thank you so much!

[Jaime Valencia · Accepted solution]

What flavor of AC?

And has basic call routing (CSS/partitions) been verified?

[ilyusmala77]

How is the configuration for Cisco IP Phone 8865 for Video Conference Zoom? Can I be informed of the steps from the beginning?

[Roger Kallberg]

@ilyusmala77 Your question has nothing to do with the OP topic. I saw that you posted a separate post where you asked about this, so I wont mention that. In general it’s not advisable to ask questions on posts that are marked as solved and on top of that are multiple years old.

[ilyusmala77]

I am confused to configure my device IP Phone CP8865, because there are many things that I don't understand..can anyone help me?