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351
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5
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5
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Highlighted
Beginner

7931 IP Phone not upgrading after factory reset

 

 I have a UC540 Box . The receptionist phone 7931 IP Phone was DECEASED and it was keep on showing Configuring IP. So i made a FACTORY RESET by pressing  123456789*0#. After the the Phone keep on showing Upgrading. But nothing happens. Kindly advice what to do in this situation ?

 

Below is the Show Flash output

 

GLOBAL-HO-UC#show flash
-#- --length-- -----date/time------ path
1          660 Mar 10 2013 09:23:52 +03:00 vlan.dat
2     42003864 Mar 10 2013 09:18:30 +03:00 uc500-advipservicesk9-mz.151-4.M5
3            0 Mar 10 2013 09:19:22 +03:00 phones
4            0 Mar 10 2013 09:19:22 +03:00 phones/521_524
5       892511 Mar 10 2013 09:19:28 +03:00 phones/521_524/cp524g-8-1-17.bin
6            0 Mar 10 2013 09:19:22 +03:00 phones/7945_7965
7      4401879 Jun 16 2013 17:26:42 +03:00 phones/7945_7965/apps45.9-1-1TH1-16.sbn
8       542973 Jun 16 2013 17:28:22 +03:00 phones/7945_7965/cnu45.9-1-1TH1-16.sbn
9      2190823 Jun 16 2013 17:28:48 +03:00 phones/7945_7965/cvm45sccp.9-1-1TH1-16.sbn
10      344239 Jun 16 2013 17:29:00 +03:00 phones/7945_7965/dsp45.9-1-1TH1-16.sbn
11     1886311 Jun 16 2013 17:29:34 +03:00 phones/7945_7965/jar45sccp.9-1-1TH1-16.sbn
12         660 Jun 16 2013 17:29:46 +03:00 phones/7945_7965/SCCP45.9-1-1SR1S.loads
13         660 Jun 16 2013 17:30:04 +03:00 phones/7945_7965/term45.default.loads
14         660 Jun 16 2013 17:30:26 +03:00 phones/7945_7965/term65.default.loads
15           0 Mar 10 2013 09:19:22 +03:00 phones/50x-30x
16     4147359 Mar 10 2013 09:20:46 +03:00 phones/50x-30x/spa50x-30x-7-5-2b.bin
17           0 Mar 10 2013 09:19:22 +03:00 phones/6901_6911
18     3514788 Mar 10 2013 09:21:04 +03:00 phones/6901_6911/APP6901SCCP.9-1-1-0.zz.sgn
19     1122724 Mar 10 2013 09:21:12 +03:00 phones/6901_6911/APP6911SCCP.9-1-1-0.zz.sgn
20     2466212 Mar 10 2013 09:21:26 +03:00 phones/6901_6911/BFS6911SCCP.9-1-1-0.zz.sgn
21      702549 Mar 10 2013 09:21:30 +03:00 phones/6901_6911/KNL6901SCCP.9-1-1-0.zz.sgn
22      702520 Mar 10 2013 09:21:36 +03:00 phones/6901_6911/KNL6911SCCP.9-1-1-0.zz.sgn
23         462 Mar 10 2013 09:21:36 +03:00 phones/6901_6911/SCCP6901.9-1-1-0.loads
24         489 Mar 10 2013 09:21:36 +03:00 phones/6901_6911/SCCP6911.9-1-1-0.loads
25           0 Mar 10 2013 09:19:22 +03:00 phones/7940_7960
26      130552 Mar 10 2013 09:21:38 +03:00 phones/7940_7960/P00308010200.bin
27         461 Mar 10 2013 09:21:38 +03:00 phones/7940_7960/P00308010200.loads
28      708448 Mar 10 2013 09:21:44 +03:00 phones/7940_7960/P00308010200.sb2
29      130956 Mar 10 2013 09:21:46 +03:00 phones/7940_7960/P00308010200.sbn
30           0 Mar 10 2013 09:19:22 +03:00 phones/69xx
31       45308 Mar 10 2013 09:21:46 +03:00 phones/69xx/BOOT69xx.0-0-0-14.zz.sgn
32      204456 Mar 10 2013 09:21:50 +03:00 phones/69xx/DSP69xx.0-0-0-4.zz.sgn
33         488 Mar 10 2013 09:21:50 +03:00 phones/69xx/SCCP69xx.9-1-1-2-sr.loads
34     2222892 Mar 10 2013 09:22:02 +03:00 phones/69xx/SCCP69xx.9-1-1-2-sr.zz.sgn
35           0 Mar 10 2013 09:19:22 +03:00 phones/7906_7911
36     3150897 Mar 10 2013 09:22:20 +03:00 phones/7906_7911/apps11.9-2-1TH1-13.sbn
37      553375 Mar 10 2013 09:22:24 +03:00 phones/7906_7911/cnu11.9-2-1TH1-13.sbn
38     2216152 Mar 10 2013 09:22:36 +03:00 phones/7906_7911/cvm11sccp.9-2-1TH1-13.sbn
39      356907 Mar 10 2013 09:22:40 +03:00 phones/7906_7911/dsp11.9-2-1TH1-13.sbn
40     1617840 Mar 10 2013 09:22:48 +03:00 phones/7906_7911/jar11sccp.9-2-1TH1-13.sbn
41         676 Mar 10 2013 09:22:50 +03:00 phones/7906_7911/SCCP11.9-2-1S.loads
42         680 Mar 10 2013 09:22:50 +03:00 phones/7906_7911/term06.default.loads
43         680 Mar 10 2013 09:22:50 +03:00 phones/7906_7911/term11.default.loads
44       22961 Mar 10 2013 09:24:24 +03:00 UC540W-FXO-K9-factory-8.6.1.cfg
45           0 Mar 10 2013 09:23:28 +03:00 Desktops
46           0 Mar 10 2013 09:23:24 +03:00 Desktops/320x212x12
47         651 Mar 10 2013 09:23:24 +03:00 Desktops/320x212x12/List.xml
48         651 Mar 10 2013 09:23:24 +03:00 Desktops/320x212x12/List.xml.BAK
49           0 Mar 10 2013 09:23:24 +03:00 Desktops/320x212x16
50         651 Mar 10 2013 09:23:24 +03:00 Desktops/320x212x16/List.xml
51         651 Mar 10 2013 09:23:24 +03:00 Desktops/320x212x16/List.xml.BAK
52           0 Mar 10 2013 09:23:24 +03:00 Desktops/320x216x16
53         651 Mar 10 2013 09:23:24 +03:00 Desktops/320x216x16/List.xml
54         651 Mar 10 2013 09:23:24 +03:00 Desktops/320x216x16/List.xml.BAK
55      131470 Mar 10 2013 09:23:26 +03:00 Desktops/CampusNight.png
56       80565 Mar 10 2013 09:23:26 +03:00 Desktops/CiscoFountain.png
57        8156 Mar 10 2013 09:23:26 +03:00 Desktops/CiscoLogo.png
58      138278 Mar 10 2013 09:23:26 +03:00 Desktops/Fountain.png
59      109076 Mar 10 2013 09:23:26 +03:00 Desktops/MorroRock.png
60      108087 Mar 10 2013 09:23:28 +03:00 Desktops/NantucketFlowers.png
61       10820 Mar 10 2013 09:23:28 +03:00 Desktops/TN-CampusNight.png
62        9657 Mar 10 2013 09:23:28 +03:00 Desktops/TN-CiscoFountain.png
63        2089 Mar 10 2013 09:23:28 +03:00 Desktops/TN-CiscoLogo.png
64        7953 Mar 10 2013 09:23:28 +03:00 Desktops/TN-Fountain.png
65        7274 Mar 10 2013 09:23:28 +03:00 Desktops/TN-MorroRock.png
66        9933 Mar 10 2013 09:23:28 +03:00 Desktops/TN-NantucketFlowers.png
67           0 Mar 10 2013 09:23:30 +03:00 autoattendant
68       94503 Mar 10 2013 09:23:28 +03:00 autoattendant/AA_SBCS_v01.aef
69       96166 Mar 10 2013 09:23:30 +03:00 autoattendant/AA_SBCS_v02.aef
70      130488 Mar 10 2013 09:23:30 +03:00 autoattendant/AA_SBCS_v03.aef
71       15891 Mar 10 2013 09:23:30 +03:00 autoattendant/AA_transfer.aef
72           0 Mar 10 2013 09:23:34 +03:00 bacdprompts
73       30421 Mar 10 2013 09:23:30 +03:00 bacdprompts/app-b-acd-3.0.0.2.tcl
74       55599 Mar 10 2013 09:23:30 +03:00 bacdprompts/app-b-acd-aa-3.0.0.2.tcl
75       75650 Mar 10 2013 09:23:30 +03:00 bacdprompts/en_bacd_allagentsbusy.au
76       83291 Mar 10 2013 09:23:32 +03:00 bacdprompts/en_bacd_disconnect.au
77       63055 Mar 10 2013 09:23:32 +03:00 bacdprompts/en_bacd_enter_dest.au
78       37952 Mar 10 2013 09:23:32 +03:00 bacdprompts/en_bacd_invalidoption.au
79      496521 Mar 10 2013 09:23:32 +03:00 bacdprompts/en_bacd_music_on_hold.au
80      123446 Mar 10 2013 09:23:34 +03:00 bacdprompts/en_bacd_options_menu.au
81       42978 Mar 10 2013 09:23:34 +03:00 bacdprompts/en_bacd_welcome.au
82       34794 Mar 10 2013 09:23:34 +03:00 bacdprompts/en_bacd_xferto_operator.au
83           0 Mar 10 2013 09:23:34 +03:00 cca
84         955 Mar 10 2013 09:23:34 +03:00 cca/Key_Phoneloads.csv
85      135436 Mar 10 2013 09:23:34 +03:00 cca/sccpphoneloadstable.csv
86         375 Mar 10 2013 09:23:34 +03:00 cca/UC500_CCA_Dir_8.0.2.txt
87           0 Mar 10 2013 09:23:42 +03:00 gui
88        3987 Mar 10 2013 09:23:36 +03:00 gui/admin_user.html
89      677820 Mar 10 2013 09:23:36 +03:00 gui/admin_user.js
90        1029 Mar 10 2013 09:23:36 +03:00 gui/CiscoLogo.gif
91         635 Mar 10 2013 09:23:36 +03:00 gui/CME_GUI_README.TXT
92         953 Mar 10 2013 09:23:36 +03:00 gui/Delete.gif
93       16344 Mar 10 2013 09:23:38 +03:00 gui/dom.js
94         864 Mar 10 2013 09:23:38 +03:00 gui/downarrow.gif
95        6146 Mar 10 2013 09:23:38 +03:00 gui/ephone_admin.html
96        4558 Mar 10 2013 09:23:38 +03:00 gui/logohome.gif
97        3866 Mar 10 2013 09:23:38 +03:00 gui/normal_user.html
98       78428 Mar 10 2013 09:23:38 +03:00 gui/normal_user.js
99        1347 Mar 10 2013 09:23:38 +03:00 gui/Plus.gif
100          0 Mar 10 2013 09:23:40 +03:00 gui/sn
101      11513 Mar 10 2013 09:23:40 +03:00 gui/sn/handshake.html
102     633459 Mar 10 2013 09:23:40 +03:00 gui/sn/handshake.swf
103        843 Mar 10 2013 09:23:40 +03:00 gui/sxiconad.gif
104        174 Mar 10 2013 09:23:40 +03:00 gui/Tab.gif
105       2432 Mar 10 2013 09:23:42 +03:00 gui/telephony_service.html
106        870 Mar 10 2013 09:23:42 +03:00 gui/uparrow.gif
107       9968 Mar 10 2013 09:23:42 +03:00 gui/xml-test.html
108       3412 Mar 10 2013 09:23:42 +03:00 gui/xml.template
109          0 Mar 10 2013 09:23:44 +03:00 media
110     496521 Mar 10 2013 09:23:44 +03:00 media/music-on-hold.au
111     496521 Mar 10 2013 09:23:44 +03:00 media/music-on-hold_10db.au
112          0 Mar 10 2013 09:23:52 +03:00 ringtones
113       8160 Mar 10 2013 09:23:44 +03:00 ringtones/Analog1.raw
114       8160 Mar 10 2013 09:23:44 +03:00 ringtones/Analog2.raw
115       5280 Mar 10 2013 09:23:46 +03:00 ringtones/AreYouThere.raw
116       5040 Mar 10 2013 09:23:46 +03:00 ringtones/AreYouThereF.raw
117       8160 Mar 10 2013 09:23:46 +03:00 ringtones/Bass.raw
118      12240 Mar 10 2013 09:23:46 +03:00 ringtones/CallBack.raw
119      16040 Mar 10 2013 09:23:46 +03:00 ringtones/Chime.raw
120       8160 Mar 10 2013 09:23:46 +03:00 ringtones/Classic1.raw
121      16080 Mar 10 2013 09:23:46 +03:00 ringtones/Classic2.raw
122      10800 Mar 10 2013 09:23:46 +03:00 ringtones/ClockShop.raw
123       2823 Mar 10 2013 09:23:46 +03:00 ringtones/DistinctiveRingList.xml
124       9600 Mar 10 2013 09:23:48 +03:00 ringtones/Drums1.raw
125      13440 Mar 10 2013 09:23:48 +03:00 ringtones/Drums2.raw
126      15840 Mar 10 2013 09:23:48 +03:00 ringtones/FilmScore.raw
127      16080 Mar 10 2013 09:23:48 +03:00 ringtones/HarpSynth.raw
128       8160 Mar 10 2013 09:23:48 +03:00 ringtones/Jamaica.raw
129      16080 Mar 10 2013 09:23:48 +03:00 ringtones/KotoEffect.raw
130      12720 Mar 10 2013 09:23:48 +03:00 ringtones/MusicBox.raw
131       8160 Mar 10 2013 09:23:48 +03:00 ringtones/Piano1.raw
132      15360 Mar 10 2013 09:23:48 +03:00 ringtones/Piano2.raw
133       9360 Mar 10 2013 09:23:50 +03:00 ringtones/Pop.raw
134       7200 Mar 10 2013 09:23:50 +03:00 ringtones/Pulse1.raw
135       4000 Mar 10 2013 09:23:50 +03:00 ringtones/Ring1.raw
136       4000 Mar 10 2013 09:23:50 +03:00 ringtones/Ring2.raw
137       4000 Mar 10 2013 09:23:50 +03:00 ringtones/Ring3.raw
138       4000 Mar 10 2013 09:23:50 +03:00 ringtones/Ring4.raw
139       4000 Mar 10 2013 09:23:50 +03:00 ringtones/Ring5.raw
140       4000 Mar 10 2013 09:23:50 +03:00 ringtones/Ring6.raw
141       4000 Mar 10 2013 09:23:50 +03:00 ringtones/Ring7.raw
142       2823 Mar 10 2013 09:23:52 +03:00 ringtones/RingList.xml
143      10800 Mar 10 2013 09:23:52 +03:00 ringtones/Sax1.raw
144      14160 Mar 10 2013 09:23:52 +03:00 ringtones/Sax2.raw
145      16080 Mar 10 2013 09:23:52 +03:00 ringtones/Vibe.raw
146       2823 Mar 10 2013 09:23:52 +03:00 ringtones/RingList.xml.BAK
147       2823 Mar 10 2013 09:23:52 +03:00 ringtones/DistinctiveRingList.xml.BAK
148          0 Mar 10 2013 09:23:52 +03:00 sn
149          0 Mar 10 2013 09:23:52 +03:00 sn/status
150          0 Mar 10 2013 09:23:52 +03:00 sn/tmp
151          0 Mar 10 2013 09:47:38 +03:00 its
152    1249280 Mar 10 2013 09:24:50 +03:00 its/CME-locale-en_US-English-8.1.2.2.tar
153        101 Jun 16 2013 17:52:50 +03:00 its/SEPDEFAULT.cnf
154       4564 Jun 16 2013 17:52:50 +03:00 its/XMLDefault.cnf.xml
155       1908 Sep 14 2014 12:46:10 +03:00 its/SEP68BC0C80FC6E.cnf.xml
156       1924 Sep 14 2014 12:46:10 +03:00 its/SEPF47F353C55A1.cnf.xml
157       1924 Sep 14 2014 12:46:12 +03:00 its/SEPF47F353C7E3C.cnf.xml
158       1924 Sep 14 2014 12:46:12 +03:00 its/SEPF47F353C4FDD.cnf.xml
159       1924 Sep 14 2014 12:46:12 +03:00 its/SEPF47F353CD41A.cnf.xml
160       1924 Sep 14 2014 12:46:12 +03:00 its/SEPF47F353CD812.cnf.xml
161       1924 Sep 14 2014 12:46:14 +03:00 its/SEPF47F353CCF79.cnf.xml
162       1924 Sep 14 2014 12:46:14 +03:00 its/SEPF47F353C4FB4.cnf.xml
163       1924 Sep 14 2014 12:46:14 +03:00 its/SEPF47F353CD544.cnf.xml
164       1872 Sep 14 2014 12:46:14 +03:00 its/SEP111122223333.cnf.xml
165       1989 Sep 14 2014 12:46:16 +03:00 its/SEPD867D9E6B278.cnf.xml
166       1989 Sep 14 2014 12:46:16 +03:00 its/SEPA44C11D0BE99.cnf.xml
167       1989 Sep 14 2014 12:46:16 +03:00 its/SEPD867D9E6A952.cnf.xml
168       1989 Sep 14 2014 12:46:16 +03:00 its/SEPA44C11D0BE92.cnf.xml
169       1989 Sep 14 2014 12:46:16 +03:00 its/SEPD867D9E6B35D.cnf.xml
170       1989 Sep 14 2014 12:46:18 +03:00 its/SEPD867D9E6A944.cnf.xml
171       1989 Sep 14 2014 12:46:18 +03:00 its/SEPA44C11D0BE71.cnf.xml
172       1989 Sep 14 2014 12:46:18 +03:00 its/SEPD867D9E6A95A.cnf.xml
173       1989 Sep 14 2014 12:46:18 +03:00 its/SEPD867D9E6A964.cnf.xml
174       1989 Sep 14 2014 12:46:18 +03:00 its/SEPA44C11D0B589.cnf.xml
175       1989 Sep 14 2014 12:46:20 +03:00 its/SEPD867D9E6CE6C.cnf.xml
176       1989 Sep 14 2014 12:46:20 +03:00 its/SEPD867D9E6ACE1.cnf.xml
177       1989 Sep 14 2014 12:46:20 +03:00 its/SEPD867D9E6A853.cnf.xml
178       1989 Sep 14 2014 12:46:20 +03:00 its/SEPD867D9E6B27D.cnf.xml
179       1989 Sep 14 2014 12:46:20 +03:00 its/SEPD867D9E6B35C.cnf.xml
180        903 Mar 27 2014 16:43:54 +03:00 its/united_states_7960-tones.xml
181       8777 Mar 27 2014 16:43:54 +03:00 its/united_states_7960-font.xml
182       1313 Mar 27 2014 16:43:56 +03:00 its/united_states_7960-kate.xml
183      19750 Mar 27 2014 16:43:56 +03:00 its/united_states_7960-dictionary.xml
184       2740 Mar 27 2014 16:43:56 +03:00 its/united_states_SCCP-dictionary.xml
185       1989 Sep 14 2014 12:46:22 +03:00 its/SEPD867D9A15C56.cnf.xml
186       1989 Sep 14 2014 12:46:22 +03:00 its/SEPA44C11D0BEA4.cnf.xml
187          0 Mar 10 2013 09:24:52 +03:00 English_United_States
188    1249280 Mar 10 2013 09:25:06 +03:00 English_United_States/CME-locale-en_US-English-8.1.2.2.tar
189      21379 Mar 10 2013 09:48:26 +03:00 startup-config.bak
190      30596 Mar 11 2013 18:50:10 +03:00 11march2013
191      23320 Mar 14 2013 14:41:58 +03:00 global_14_03_13
192      31705 Mar 18 2013 00:55:08 +03:00 oldconfig17_3_13
193      31700 Mar 18 2013 03:46:34 +03:00 exit
194      31741 Mar 27 2013 21:34:44 +03:00 oldconig_27march13
195      35165 Mar 27 2013 18:19:56 +03:00 28_03_2013
196      35569 Mar 30 2013 16:53:34 +03:00 30_03_13
197      35897 Apr 15 2013 22:42:58 +03:00 15_04_13
198      36134 Apr 25 2013 21:09:58 +03:00 25-04-13
199      37661 May 12 2013 19:50:52 +03:00 Running_120513
200      37755 May 12 2013 20:03:32 +03:00 GD-HO-120513
201        660 May 25 2013 16:36:56 +03:00 term65.default.loads
202      38411 May 27 2013 09:17:52 +03:00 27may2013
203   41993256 Jun 16 2013 15:14:22 +03:00 uc500-advipservicesk9-mz.151-4.M4b
204      43970 Sep 4 2013 11:50:02 +03:00 old_4-9-2013

129789952 bytes available (126709760 bytes used)

 

5 REPLIES 5
Highlighted
Cisco Employee

I don't see any load for 7931

I don't see any load for 7931 in the flash, upload one and then check.

HTH

Manish

Highlighted
Beginner

  Manish Gogna : There was no

 

 Manish Gogna : There was no load files in the flash before , the phone was working fine for past one year. The phone stopped working only 4 days back displaying - " CONFIGURING IP ". Anyways after a Factory reset , may be loads are needed.  But could you please tell me where i can find the files to download for 7931 and that too for UC540 Box. ?

Highlighted
Cisco Employee

You can download the firmware

You can download the firmware for 7931 from the following link

http://software.cisco.com/download/type.html?mdfid=280799963&flowid=46214

Manish

Highlighted
Beginner

Manish Gogna  - All these

Manish Gogna  
- All these files in the link are for Cisco Unified Communications Manager. Unfortunately We need it for UC540 Box as i mentioned earlier.

Highlighted
Cisco Employee

For UC540, firmware files are

For UC540, firmware files are a part of the UC540 software packs. Required links and details below:

https://supportforums.cisco.com/document/36746/uc-500-software-packs

http://software.cisco.com/download/release.html?mdfid=282819521&flowid=45935&softwareid=282762907&release=8.6%282%29&relind=AVAILABLE&rellifecycle=&reltype=latest

http://software.cisco.com/download/release.html?mdfid=280799963&flowid=46214&softwareid=281161599&release=3.2%283%29&relind=AVAILABLE&rellifecycle=&reltype=latest

HTH

Manish