8841 not registering with CUCME

[Chris Campbell]

I am trying to get an 8841 to register with a CUCME server, but it's not working.  The phone stays stuck at "phone is registering".  I have two 7821 phones that are working properly on this CUCME server.  Here's what I get when I debug tftp events.  It just loops through these.  I'm not sure what's up with the sgn (I assume that means signed).  My 7821 phones don't request a .xml.sgn; just a regular .xml. I think this may be the issue, but I'm not sure what to do about it.

*May 20 20:57:47.921: TFTP: Looking for CTLSEP00EBD5CC0D11.tlv

*May 20 20:57:49.169: TFTP: Looking for ITLSEP00EBD5CC0D11.tlv

*May 20 20:57:50.349: TFTP: Looking for ITLFile.tlv

*May 20 20:57:52.397: TFTP: Looking for SEP00EBD5CC0D11.cnf.xml.sgn

*May 20 20:57:53.489: TFTP: Looking for XMLDefault.cnf.xml.sgn

*May 20 20:57:56.989: TFTP: Looking for AppDialRules.xml

*May 20 20:57:58.221: TFTP: Looking for SK0a51cee6-08b5-5f8e-af70-370f82a5dc8a.xml.sgn

*May 20 20:57:59.529: TFTP: Looking for CTLSEP00EBD5CC0D11.tlv

*May 20 20:58:00.581: TFTP: Looking for ITLSEP00EBD5CC0D11.tlv

*May 20 20:58:01.681: TFTP: Looking for ITLFile.tlv

*May 20 20:58:03.725: TFTP: Looking for SEP00EBD5CC0D11.cnf.xml.sgn

*May 20 20:58:04.881: TFTP: Looking for XMLDefault.cnf.xml.sgn

*May 20 20:58:08.045: TFTP: Looking for AppDialRules.xml

*May 20 20:58:09.385: TFTP: Looking for SK0a51cee6-08b5-5f8e-af70-370f82a5dc8a.xml.sgn

[Vaijanath Sonvane]

@Chris Campbell When you added Cisco 8841 phones, did you enter create profile command under voice register global.

voice register global
  create profile

[Chris Campbell · Accepted solution]

That's a good point, and I have missed that when I was just starting out a couple of months ago.  In this case, that wasn't the problem.  It was a previous configuration in the phone.  I had to go in and reset the security settings.  I had already done that, I thought, but I wasn't pressing the correct button.  And then I had to put in the administrator password, which was the default Cisco with a capital C.