I just purchased a few hundred 8851's to roll out to staff to replace 7942's. I noticed the 8851 has an up arrow that says "Favorites, please use the self care portal to configure" How do I go about configuring these? I looked in the self care portal and can manipulate speed dials but don't see anything about "Favorites" I can't find this in the admin/user guides either.
This is a very good and usable feature for those users who don't have access to the selfcare-portal.
The only problem is, when you have users who have access to the selfcare-portal and sometime users this wonderfull feature on the phone. Why it did not sync which the SD entries from the User it self? In that way they can see and edit the entry that was done manually on the phone.
Because now, also in firmware version 12.7, if you have done a manually speeddial/favorite entry on the phone. And later would add more speeddial entries on selfcareportal, you can not see the entries you have done manuelly on the phone in the selfcareportal. See attached files.