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8945 unable to connect to a far end MCU, other 8945 or VTC are fine

hello:

we are unable to connect a  8945 to a far end MCU.

We can phone another 8945, talk and see video

We can phone a far end VTC system, talk and see video

when we tr an MCU, we can't even connect

My far end partner has a polycom MCU running the latest FW

does anyone have this working?

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Re: 8945 unable to connect to a far end MCU, other 8945 or VTC are fine

Walter,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.


We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.


We hope to hear from you again,

Kelli Glass, Moderator for the Cisco Collaboration Community

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Re: 8945 unable to connect to a far end MCU, other 8945 or VTC are fine

i was a member last year

do i have to re-enroll?

i also posted a suggestion to open a discussion for topics for those that plan to attend CL 2014

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Re: 8945 unable to connect to a far end MCU, other 8945 or VTC are fine

Hello, Walter,

Once you join the Collaboration User Group, you do not need to re-enroll. You should be able to log in with your Cisco username and password.

Let me know if you have any trouble accessing the group.

Kelli Glass

Moderator for the Cisco Collaboration Community

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