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9971 VisualVoicemail fails Cisco_VisualVoicemail238.ja

Jason Aarons
Frequent Contributor
Frequent Contributor

Unity Connection 9.0.1 with 9971 running 9.3.1.33

I press the Visual Voicemail button and screen shows downloading latest verison, the a pop-up box

Application Not Available

Unable to open application.

Please try again later. If it

Continues to fail, contact your

Administrator.

OK.

Phone console logs report

03.455985 CVM-createAppData: [thread=installer MQThread][class=InstallerModule][function=InstallerModule::createAppData] Error while reading MIDlet Suite VisualVoicemail ( MIDlet Suite not Installed)

8699 WRN 16:58:03.458085 CVM-InstallerModule.Invalid Url: [thread=installer MQThread][class=cip.midp.midletsuite.InstallerModule][function=propertyChanged] Invalid Url(/midlets/VisualVoicemail/VisualVoicemail.jad?call_connect_delay=1000&log_level=info&voicemail_server=uc01-pub.jaarons.local(,specified for a MidletSuite

8700 NOT 16:58:04.005685 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.s] idle=true

8701 NOT 16:58:04.005832 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.s] idle=true

8702 NOT 16:58:04.005931 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.s] idle=true

8703 NOT 16:58:04.006018 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.s] idle=true

8704 NOT 16:58:23.820255 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)

8705 NOT 16:58:23.820411 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c

8706 NOT 16:58:23.838805 CVM- MIDletAppFactory - func createAppData - installModule = null

8707 NOT 16:58:23.848841 CVM-MIDletAppFactory - func createAppData - appData = null

8708 NOT 16:58:23.848985 CVM-MIDletAppFactory - func createAppData - appData = cip.app.aw@359bf93d

8709 ERR 16:58:23.883484 CVM-: [thread=messages MQThread][class=cip.msg.Messages] URL : device.settings.config.messagesurl

8710 NOT 16:58:23.894437 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.s] [TR] child cancelled=false

8711 NOT 16:58:24.303517 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.s] idle=true

8712 NOT 16:58:24.303663 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c

8713 NOT 16:58:25.368295 CVM-printMemoryStatus: [thread=AWT-EventQueue-0][class=cip.app.G4ApplicationManager] MEMORY UPDATE -- Max Memory: 16777216, usedSoFar: 5155184, Free: 11622032

8714 NOT 16:58:25.368443 CVM-appLaunchRequest: [thread=AWT-EventQueue-0][class=cip.app.G4ApplicationManager] Creating application module - Cisco/VisualVoicemail

8715 ERR 16:58:25.608397 CVM-4:58:25p|java.net.MalformedURLException: no protocol: /midlets/VisualVoicemail/VisualVoicemail.jad?call_connect_delay=1000&log_level=info&voicemail_server=uc01-pub.jaarons.local

               at java.net.URL.<init>(Ljava/net/URL;Ljava/lang/String;Ljava/net/URLStreamHandler;)V(Compiled Method)(Unknown Source)

               at java.net.URL.<init>(Ljava/net/URL;Ljava/lang/String;)V(Compiled Method)(Unknown Source)

               at java.net.URL.<init>(Ljava/lang/String;)V(Unknown Source)

               at cip.midp.midletsuite.InstallerModule.a(Ljava/lang/String;)Z(Unknown Source)

               at cip.midp.midletsuite.InstallerModule.a(Lcip/srvc/c;Lcip/midp/midletsuite/l;)V(Unknown Source)

               at cip.midp.midletsuite.b$b.a(Lcip/midp/midletsuite/b;Lcip/sys/y;)V(Unknown Source)

               at cip.midp.midletsuite.b$b.sinkMessage(Lcip/sys/y;)V(Unknown Source)

               at cip.sys.m.sinkMessage(Lcip/sys/y;)V(Unknown Source)

               at cip.sys.z.a(Lcip/sys/z$a;)Ljava/lang/Throwable;(Unknown Source)

               at cip.sys.z.b()V(Unknown Source)

               at cip.sys.l.run()V(Unknown Source)

               at java.lang.Thread.startup(Z)V(Unknown Sour

8716 ERR 16:58:25.608773 CVM-ce)

8717 WRN 16:58:25.609593 CVM-InstallerModule.CANNOT install midletsuite-either not a provisoned midletsuite or load not DEV load: [thread=installer MQThread][class=cip.midp.midletsuite.InstallerModule][function=installMIDletSuite] InstallerModule::installMIDletSuite--(CANNOT install midletsuite(),since it is either not a provisoned midletsuite or load not DEV load))

8718 NOT 16:58:25.999924 CVM-initializeSuite: [thread=Cisco/VisualVoicemail MQThread][class=class cip.midp.midletsuite.r][function=initializeSuite] Error opening /usr/local/flash0/RMS/appdb/Cisco_VisualVoicemail238.jar : java.util.zip.ZipException: No such file or directory

8719 ERR 16:58:26.002494 CVM-4:58:26p|java.lang.RuntimeException: Unable to initialize MIDlet suite

               at cip.midp.midletsuite.r.<init>(Ljava/lang/String;)V(Unknown Source)

               at cip.app.bn.a(Z)Lcip/comp/az;(Unknown Source)

               at cip.app.bn.a(ILcip/cfg/XmlServiceObject;)V(Unknown Source)

               at cip.midp.midletsuite.l$b.a(Lcip/midp/midletsuite/l;Lcip/sys/y;)V(Unknown Source)

               at cip.midp.midletsuite.l$b.sinkMessage(Lcip/sys/y;)V(Unknown Source)

               at cip.sys.m.sinkMessage(Lcip/sys/y;)V(Unknown Source)

               at cip.sys.z.a(Lcip/sys/z$a;)Ljava/lang/Throwable;(Unknown Source)

               at cip.sys.z.b()V(Unknown Source)

               at cip.sys.l.run()V(Unknown Source)

               at java.lang.Thread.startup(Z)V(Unknown Source)

8720 WRN 16:58:26.003054 CVM-openMIDletSuite: [thread=Cisco/VisualVoicemail MQThread][class=MIDletSuiteLauncher][function=openMIDletSuite] Error while creating Suite Runner/usr/local/flash0/RMS/appdb/Cisco_VisualVoicemail238.jar

8721 NOT 16:58:27.664737 CVM-Softkey is Released over : [thread=AWT-EventQueue-0][class=cip.app.n] OK

8722 NOT 16:58:27.861052 CVM-Focus Base is class cip.comp.bh

8723 NOT 16:58:32.258988 CVM-Select returned

8724 NOT 16:58:32.869993 CVM-Select returned

8725 NOT 16:58:32.912576 CVM-Calling enable listening for incoming http connections

8726 NOT 16:58:36.223329 CVM-Select returned

1 REPLY 1

Bruno Rangel
Advocate
Advocate

Hi Jason          

Go to Cisco Unified Communications Manager Administration > Device > Device Settings > Phone Services.

Click Find, then select VisualVoicemail.

Make sure that you don't have a space in your service name.  ie: Visual Voicemail instead of VisualVoicemail

There cannot be a space. If the service name is entered as Visual Voicemail, then remove the space to resolve the issue.

Also, make sure to set the voicemail_server parameter in the service configuration to the IP address instead of the server name

ie: http://Unity_Connection_IP_Address/midlets/RT/VisualVoicemail.jad

Cheers
Bruno Rangel
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