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hamadakhalaf
Beginner

Account Has Been Locked after password change

Hello Guys,

I have an issue with our CUCM version 11 

I have changed admin password for cucm using CLI and GUI from application user menu

we have a publisher server and one subscriber 
so for being sure that it's changed for all I have changed it twice on both servers from both CLI and Web GUI 
from cli I used both commands 
#  set password user admin

then 

# utils reset_application_ui_administrator_password

and it's changed successfuly with no issues and I can login also to both CLI and web GUI 

 

so the problem is that I can only login once before the message "Account has been locked "appears to me 

Screenshot 2022-05-22 141238.png

 

so I have to reset the password again to be able to login again 
and there is no failed login trials or so 
does anyone know what cause this issue ?

Thanks

 
 

 

 

 

3 REPLIES 3
Nithin Eluvathingal
VIP Mentor

Have you tried with a different  browser?

I feel it’s a cache issues with the browser and it’s trying with the saved old password. 



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@Nithin Eluvathingal Thanks for the response 
but nope it's not a cache issue 
I know what you are thinking about 
Thanks

i have faced similar issues due to the browser. But have you tried with a different browser ?

 

 



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