Add Music to CUAC Call Waiting

[daniel.barton101]

Hi

We would like to add a music track to CUAC if the call is not answered after 6 ring, does anyone know if this is possible?

Call Comes In ------ No one answers after 6 rings ------- Play music file until call is answered

[Manish Gogna]

Hi Daniel,

Cisco Unified Communications Manager 8.0(3) and later enables you to configure a queue with Call
Arrival Mode to Hold Queued Calls when it arrives on the CTI Port. This function places calls on
hold so that Music on Hold can be played to the caller while they wait for an operator to answer.
If you  use this mode the call is charged from the time that it is answered and put on hold on the CT
Gateway.

The custom MOH file uploaded on cucm needs to be applied to the CTI ports for CUAC. Please check page 89 of the CUAC admin and install guide below

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/install_admin_guide/CUACA1051WAG.pdf

HTH

Manish