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Beginner

Adding remote Gateways to a UC install

Are there any step by step installation documents for Cisco customers to install remote voice gateways on their own? We have a UC 8.5 install and may expand with other sites. For example we may want to remove our Avaya remote Gateways and put Cisco Voice Gateways in. Concerns are trunking, dial plans, call handlers etc. to these remote sites. Will Cisco allow you to purchase the hardware / software and allow the end user to do the install? Any feedback would be appreciated.

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Hall of Fame Cisco Employee

Besides simple guides like

Besides simple guides like this: 

http://www.cisco.com/c/en/us/support/docs/voice/media-gateway-control-protocol-mgcp/23966-mgcp-pri-cm.html

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/42101-cm-cfg.html

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/17732-cm-mgcp-intro.html

You can find the equivalent for H323 on CCO

As you mention, we assume you know how to glue it all together with your running config on CUCM.

Some other configs you might require like H323 translation rules, fax, etc. are covered as a whole separate subject, with their individual documentation.

HTH

java

if this helps, please rate

View solution in original post

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Hi Keith Pretti, Cisco has a

Hi ,

 Cisco has a lot of documentation for installation, but it's important to answer the following basic questions:

1) What is the Voice Gateway's model?

2) What are the features that you want to enable in your Voice Gateway?

 Although it is possible for an End User to install it, you should check if the Customer has the expertise for that. Answer the second question is not simple.

 

Hope this helps.

 

Hall of Fame Cisco Employee

Aside from you building the

Aside from you building the whole config and just ask them to telnet to it and paste it, that's a terrible idea. Step by step installation guides... for what??? If you want a guide that covers from logging into the ISR, setting interfaces, IPs, etc. all the way to setting up voice features, nope, there are guides for each feature separately, and we assume you know how to tie them all together to get a working config.

You also cannot buy anything directly, you would need to go through a partner for that, not sure if you can simply have them buy it for you and then leave you on your own.

I strongly suggest you have a reputable Cisco partner do this, or if someone within your company knows how to do this, have him do it.

I'm assuming when you say "end user" you're referring to a non-technical individual with no, or minimal, knowledge of Cisco technologies.

HTH

java

if this helps, please rate
Beginner

Jaime,End user meaning the

Jaime,

End user meaning the end customer who is technical and does day to day support with CCNA with voice for example. We have been on this Cisco platform for about 1.5 years coming from an Avaya platform. Avaya did have written support to add remote gateways and it was all pretty straight forward. With the Cisco platform, our experience has been that there are a lot of items that need to be pieced together and working with two partners so far no individual seems to know the product from end to end. It is more like everyone has a piece so I was wondering if there was any type of documentation that covers remote gateways in the manner that the Avaya did.

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Hall of Fame Cisco Employee

Besides simple guides like

Besides simple guides like this: 

http://www.cisco.com/c/en/us/support/docs/voice/media-gateway-control-protocol-mgcp/23966-mgcp-pri-cm.html

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/42101-cm-cfg.html

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/17732-cm-mgcp-intro.html

You can find the equivalent for H323 on CCO

As you mention, we assume you know how to glue it all together with your running config on CUCM.

Some other configs you might require like H323 translation rules, fax, etc. are covered as a whole separate subject, with their individual documentation.

HTH

java

if this helps, please rate

View solution in original post

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