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Alerting names

itops
Level 1
Level 1

‎03-04-2013 05:29 AM - edited ‎03-19-2019 06:22 AM

Hi,

I'm hoping someone can help.

We have had a request from the business to change the behaviour of alerting names on hunt pilots.

We have a number of marketing numbers that go to the same team. These are setup as hunt pilots on callmanager with different alerting names.

Currently when a call rings on the phone, the user sees what number is calling and the name of the hunt pilot that is being called. However once they pick up the display changes to just be the number that is calling.

Is there any way to change this so that the name of the hunt pilot being called is persistent along with the number that is calling for the duration of the call?

We are using callmanager v8.5.1.12900-7

Thanks,

Henry

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paolo bevilacqua
Hall of Fame
Hall of Fame

‎03-04-2013 09:23 AM

You can use my script "B-ACD mofications" for that. it can be acquired on the website mentioned in my profile.

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