Analyze Call Path (RTMT_8.91) doesn't open

[mtotelenivel1]

Hello,

We're using RTMT 8.91 and in Analysis Manager when we click on Analyze Call Path application (or in Unified Analysis Manager menu, Tools > Analyze Call Path) it doesn't open.

Why does it fails? Cisco procedure said a new window appears to fill the fields (calling, called, time...) but it doesn't work. Do we have to make any special before using this app?

Regards,

[a.foerster]

I have the same problem. It exists over several CUCM and RTMT versions. I have never been able to open the application and also couldn't find any prerequesites that we don't meet.

Did you manage to get the problem resolved?

Thank you,

Andreas

[mtotelenivel1]

Hi Andreas,

Cisco told us (via TAC case) that Windows 7 we were using was not supported. We had to use Windows XP. I don't know if they're included Windows 7 and 8 as compatible in latest versions of RTMT.

Regards,

Victor

[a.foerster]

Hi Victor,

Thank you for your reply! I'll try from a WinXP VM.

Best regards

Andreas

[garethpeart]

Just an FYI, I'm using RTMT 8.91 with Windows 7 64bit with no issues. I updated Java for a Unity Connection issue and it seems to have fixed some other issues in RTMT. Worth a shot, anyway.

Gareth

[Marcos Cardoso]

Hi Guys,

I am having this problem as well. I cannot add a new node on analysis manager and nothing happens when a click on save. This issue is related to Java updates?

Thanks in advance for any help!

Marcos Cardoso

[etmarcof]

Hi,

I cannot add a new node on analysis manager and nothing happens when a click on save on RTMT 9.1.  Have you managed to solve this problem?

Regards

MC

[Artur Wazny]

Analyze Call Path doesn't open - is it resolved???

I have the same problem...