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Beginner

Analyze Call Path (RTMT_8.91) doesn't open

Hello,

We're using RTMT 8.91 and in Analysis Manager when we click on Analyze Call Path application (or in Unified Analysis Manager menu, Tools > Analyze Call Path) it doesn't open.

2012-11-12_114227.png

Why does it fails? Cisco procedure said a new window appears to fill the fields (calling, called, time...) but it doesn't work. Do we have to make any special before using this app?

Regards,

7 REPLIES 7
Beginner

Re: Analyze Call Path (RTMT_8.91) doesn't open

I have the same problem. It exists over several CUCM and RTMT versions. I have never been able to open the application and also couldn't find any prerequesites that we don't meet.

Did you manage to get the problem resolved?

Thank you,

Andreas

Beginner

Re: Analyze Call Path (RTMT_8.91) doesn't open

Hi Andreas,

Cisco told us (via TAC case) that Windows 7 we were using was not supported. We had to use Windows XP. I don't know if they're included Windows 7 and 8 as compatible in latest versions of RTMT.

Regards,

Victor

Beginner

Re: Analyze Call Path (RTMT_8.91) doesn't open

Hi Victor,

Thank you for your reply! I'll try from a WinXP VM.

Best regards

Andreas

Participant

Analyze Call Path (RTMT_8.91) doesn't open

Just an FYI, I'm using RTMT 8.91 with Windows 7 64bit with no issues. I updated Java for a Unity Connection issue and it seems to have fixed some other issues in RTMT. Worth a shot, anyway.

Gareth

Beginner

Hi Guys, I am having this

Hi Guys,

 

I am having this problem as well. I cannot add a new node on analysis manager and nothing happens when a click on save. This issue is related to Java updates?

 

Thanks in advance for any help!

 

Marcos Cardoso

Highlighted
Beginner

Hi, I cannot add a new node

Hi,

 

I cannot add a new node on analysis manager and nothing happens when a click on save on RTMT 9.1.  Have you managed to solve this problem?

 

Regards

MC

Beginner

Analyze Call Path doesn't

Analyze Call Path doesn't open - is it resolved???

I have the same problem...

 

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