We're using RTMT 8.91 and in Analysis Manager when we click on Analyze Call Path application (or in Unified Analysis Manager menu, Tools > Analyze Call Path) it doesn't open.
Why does it fails? Cisco procedure said a new window appears to fill the fields (calling, called, time...) but it doesn't work. Do we have to make any special before using this app?
I have the same problem. It exists over several CUCM and RTMT versions. I have never been able to open the application and also couldn't find any prerequesites that we don't meet.
Did you manage to get the problem resolved?
Cisco told us (via TAC case) that Windows 7 we were using was not supported. We had to use Windows XP. I don't know if they're included Windows 7 and 8 as compatible in latest versions of RTMT.
Just an FYI, I'm using RTMT 8.91 with Windows 7 64bit with no issues. I updated Java for a Unity Connection issue and it seems to have fixed some other issues in RTMT. Worth a shot, anyway.
I am having this problem as well. I cannot add a new node on analysis manager and nothing happens when a click on save. This issue is related to Java updates?
Thanks in advance for any help!
I cannot add a new node on analysis manager and nothing happens when a click on save on RTMT 9.1. Have you managed to solve this problem?