11-08-2012 02:18 PM - edited 03-19-2019 05:51 AM
hi
there are some operator in my call center that they have to tell their ID to every single coustomer
is there any feature in cucm to announcement extension number or username to caller?
thnx
11-08-2012 04:12 PM
No, there isn't.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
11-09-2012 09:48 AM
could u explain in more details?
what things i should do to accomplish this
11-09-2012 09:50 AM
CUCM can't do what you want
CUCM cannot have recordings with the names or anything like that, you would need to look into CUC or UCCX
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
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