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Announcement

01Scary01
Level 1
Level 1

‎11-08-2012 02:18 PM - edited ‎03-19-2019 05:51 AM

hi

there are some operator in my call center that they have to tell their ID to every single coustomer

is there any feature in cucm to announcement extension number or username to caller?

thnx

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3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

‎11-08-2012 04:12 PM

No, there isn't.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
0 Helpful

01Scary01
Level 1
Level 1
In response to Jaime Valencia

‎11-09-2012 09:48 AM

could u explain in more details?

what things i should do to accomplish this

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to 01Scary01

‎11-09-2012 09:50 AM

CUCM can't do what you want

CUCM cannot have recordings with the names or anything like that, you would need to look into CUC or UCCX

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
0 Helpful
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