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Announcing Cisco Prime Collaboration Version 10.5:Now Including Extended Assurance for Contact Center, Zero-Touch Provisioning, and Multi-Customer Assurance


Cisco Prime Collaboration provides simplified, end-to-end collaboration management—all in one product:

  • Automated, accelerated provisioning
  • Comprehensive service assurance management
  • Long-term trending and analytics across our voice and video collaboration systems

The latest version, Cisco Prime Collaboration 10.5, is orderable now and targeted to ship on May 15, 2014.

New Features include:

  • Cisco Prime Collaboration Contact Center Assurance, offering monitoring and diagnostics to help: reduce costly downtime and promotes agent productivity for Cisco Unified Contact Center Enterprise

  • Provisioning enhancements, including:
    -Zero-touch provisioning
    -A new wizard that accelerates the setup of Cisco Unified Communications applications and Cisco Prime Collaboration Provisioning

  • Assurance enhancements including Call Signaling Path Trace and Analysis and Custom (user defined) Trunk Group Utilization monitoring and reporting

  • Multi-customer assurance that reduces costs by managing multiple Cisco UC deployments with a single instance of Cisco Prime Collaboration Assurance

  • VMware High Availability





Is this included in the Free version ?

Prime Collaboration Standard has a 10.5 version; however, not all the features here are included. Refer to the PC 10.5 Standard vs. Advanced White Paper on<>

Scroll down and click on white papers


Could you point me to the ordering guide for this? I have a customer that is interested in Prime Advanced including Contact Center Assurance but I can't seem to find an ordering guide for this.


Casey Nordendale                                            

Solutions Architect - Unified Communications and Collaboration  |  CDW

7145 Boone Avenue North, suite 140  |  Brooklyn Park, MN, 55428

The ordering guide is located on the partner community page for Prime Collaboration and also in the partner resources section of the external web site.

Look at Sales Resources

Jim Whitten

Product Manager

Cloud and Systems Management (CSMTG)

Cisco @ Research Triangle Park, NC



Zero-touch provisioning and the setup wizard are included in both Cisco Prime Collaboration Standard and Advanced.

Cisco Prime Collaboration Contact Center Assurance is available as part of the Advanced offer only.

For a detailed explanation of what's included in the Standard and Advanced offers, please refer to this white paper: Cisco Prime Collaboration 10.5 - Standard and Advanced Offerings.

Betsy Farley

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