03-13-2015 08:13 AM - edited 03-19-2019 09:19 AM
I am running CUC 9.1 and am having a problem with the auto attendant. When the auto attendant number is dialed and the greeting starts if certain extensions are dialed the error "You cannot be transferred to this number. Check the number and try again" is given. This does not happen to all extensions. Also, the numbers that do not work are not analog phones. Any help would be greatly appreciated.
03-13-2015 08:41 AM
Are the numbers you're trying to dial in CUC?
03-13-2015 08:42 AM
Yes, and i can dial the number directly with no problems.
03-13-2015 09:36 AM
Can you post a screenshot of the greetings & transfer config for the number that isn't working?
03-13-2015 01:00 PM
I assume you mean the number being called and not the AA.
03-13-2015 01:00 PM
Thanks for the assistance. The problem has been resolved. There was no alternate extension for the 4 digit dial the user was trying to dial. Thanks again.
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