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Another CUC 9.1 Auto Attendant Issue

BrianDurham1
Level 1
Level 1

I am running CUC 9.1 and am having a problem with the auto attendant.  When the auto attendant number is dialed and the greeting starts if certain extensions are dialed the error "You cannot be transferred to this number.  Check the number and try again" is given.  This does not happen to all extensions.  Also, the numbers that do not work are not analog phones.  Any help would be greatly appreciated.
 

5 Replies 5

shh5455
Level 3
Level 3

Are the numbers you're trying to dial in CUC?

Yes, and i can dial the number directly with no problems.
 

Can you post a screenshot of the greetings & transfer config for the number that isn't working?

I assume you mean the number being called and not the AA.

Thanks for the assistance.  The problem has been resolved.  There was no alternate extension for the 4 digit dial the user was trying to dial.  Thanks again.

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