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Beginner

Another CUC 9.1 Auto Attendant Issue

I am running CUC 9.1 and am having a problem with the auto attendant.  When the auto attendant number is dialed and the greeting starts if certain extensions are dialed the error "You cannot be transferred to this number.  Check the number and try again" is given.  This does not happen to all extensions.  Also, the numbers that do not work are not analog phones.  Any help would be greatly appreciated.
 

5 REPLIES 5
Participant

Are the numbers you're trying

Are the numbers you're trying to dial in CUC?

Beginner

Yes, and i can dial the

Yes, and i can dial the number directly with no problems.
 

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Participant

Can you post a screenshot of

Can you post a screenshot of the greetings & transfer config for the number that isn't working?

Beginner

I assume you mean the number

I assume you mean the number being called and not the AA.

Beginner

Thanks for the assistance. 

Thanks for the assistance.  The problem has been resolved.  There was no alternate extension for the 4 digit dial the user was trying to dial.  Thanks again.

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