04-25-2015 04:21 PM - edited 03-19-2019 09:31 AM
I'm running into an issue with a fairly new CUCM 10.5 system. I installed it a couple days ago and have only some preliminary configuration on it. As of about an hour ago I am unable to login to the web GUI for no reason, it shows "Account has been locked" every time. I can login to the SSH and OS Admin pages, it's just the CM Administration page.
Any ideas?
Solved! Go to Solution.
02-07-2016 11:17 AM
I ran in to this issue a short while ago as well. I was trying to login to my recently upgraded IM&P server. It was version 9.x and now my Unified CM and IM&P are both 10.5
IM&P now uses the Unified CM application username and password. I locked the admin account because I was typing in the admin password for IM&P and not Unified CM.
I found the password lock out setting in Unified CM under menu options
User Management / User Settings / Credential Policy.
When I clicked find I only had one policy. The Default Credential Policy which has the Lockout Duration set to 30 minutes.
And now I wait, tick tock, tick tock...
04-25-2015 04:26 PM
I was eventually able to login via the Serviceability page, but I think the timeout to unlock finally hit.
I went in and created a new admin credential policy set not to lock out and applied it to my app admin account. I hope that clears this up and prevents it from happening in the future.
02-07-2016 11:17 AM
I ran in to this issue a short while ago as well. I was trying to login to my recently upgraded IM&P server. It was version 9.x and now my Unified CM and IM&P are both 10.5
IM&P now uses the Unified CM application username and password. I locked the admin account because I was typing in the admin password for IM&P and not Unified CM.
I found the password lock out setting in Unified CM under menu options
User Management / User Settings / Credential Policy.
When I clicked find I only had one policy. The Default Credential Policy which has the Lockout Duration set to 30 minutes.
And now I wait, tick tock, tick tock...
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