I've configured the integration with Sametimes and Cucm 7. Everything works correctly, for example I can call with sametimes, but I'm not able to add/remove digit in the number to call.
I've configured the application dial rule, but it seems the call doesn't match that rule.
This is my application-dial-rule:
Number Begins With:0
Number of Digits:10
Total Digits to be Removed:0
Prefix With Pattern 0
This is my rule for Norway
Number begins with :
Number og digist :8
Total Digist to be Removed :0
It simply add a 0 for ekst. line. We have 8 digist in Norway
Hope this helps
Ok, but the problem is that when I make a call the system doesn't add the 0.
I tried to call a number with 10 digit that starts with 0 (for example 0123456789) but the system call 0123456789 and not 00123456789
for resolve the trouble read this document:
Do you have a CUPS server in the integration?
If yes, run the following command on the CUPS:
run sql select * from applicationdialrule
Copy/paste the screen output here.
thanks a lot for your help. Sorry it took me a while to get back to you (Netpro was read-only for a couple of days and I almost didn't find my way back here with the new design ;-))
I found the solution to my problem: was a stupid mistake this time. I completely forgot the webdialer service parameter "Apply Application Dial Rules on SOAP Dial Request" is set to false by default. That's why click-to-call ignored my application dial rule. I set the parameter to true, the dial rule now gets applied to click-to-call requests as well and everything works like a charm!