Ask the Expert: Cisco IM and Presence Installing, Integrating and Troubleshooting

[ciscomoderator]

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to ask questions about Cisco IM and Presence to Nagajothi Thangapandian and Sathishbabu Muthalagan.

Ask questions from Monday November 2nd to Friday November 13 , 2015

Cisco IM and Presence delivers enhanced enterprise IM features, group chats, and IM logging, along with a suite of business-to-business and business-to-consumer IM and presence open federations. Customers deploying Cisco Unified Communications Manager can then view the presence status or availability of the people they want to communicate with, exchange instant messages with these individuals, and escalate to a voice and video call or rich collaborative session.

This session will help customers with Troubleshooting Cisco IM & presence install and it’s UC integration related issues.

Nagajothi and Sathishbabu will be helping you with all your queries on all of the above.

Nagajothi Thangapandian is a Customer Support Engineer in Cisco TAC team in Bangalore. She has been working with TAC for past 4 years and has 7 years of industry experience working with enterprise deployment and troubleshooting. Her area of expertise includes Cisco Unified Communications Manager, IM & Presence server, Cisco Jabber, Attendant Console and Prime Collaboration Provisioning. She is graduated with a Bachelor of Electronics and Communication from Anna University. She holds CCNA, CCNP - Voice and RHCE. She is also pursuing CCIE Collaboration and VCP.

Sathishbabu Muthalagan is a Customer Support Engineer in Cisco TAC based out in Bangalore, India. He has been working with TAC for past 2 years and has 5 years of industry experience working with enterprise deployment and troubleshooting. His area of expertise covers Cisco Unified Communications Manager, Cisco IM and Presence, Cisco Unity Connection, Cisco Unified Attendant Console, Cisco Emergency Responder, Cisco Jabber and Prime Collaboration Provisioning. He is graduated with a Bachelor of Electronics and Communication Engineering from Anna University. He has achieved certifications for CCNA, CCNP - Voice and he is also pursuing CCIE Collaboration and RHC.

Find other  https://supportforums.cisco.com/expert-corner/events.

Because of the volume expected during this event, Nagajothi and Sathishbabu might not be able to answer every question. 

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[Ravipati Seetaramaiah]

Thank you for the nice feature of Ask the Expert..

Cisco jabber picks up the extension and other contacts of the user from the Active directory. When a call is received from a any number, jabber checks the contact in the AD list and displays the users and name and photo on the PC screen in call window. Also Cisco Jabber picks up the contacts from the outlook and shows the user information when a call is received from any of the contracts stored in the outlook.

In a company the internal numbers are changed very often and if some user stores the contacts in the outlook and doesn't update them, jabber picks up the wrong contact and shown the wrong picuture. This could be very misleading and cause problems.

Is there any way to stop jabber from looking at outlook contact or to priorotise the AD contact then the outlook contact. Please advise.

[Nagajothi Thangapandian]

Hi Ravipati,

Thanks for your question. Though this is a jabber related question which is out of currect IM&P discussion, will give you some related points here:

Jabber contact resolution is not based on IMP configuration. Jabber contact search and contact resolution against outlook can be disabled using jabber config file parameter "enableLocalAddressBookSearch"

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Policies>
   <enableLocalAddressBookSearch>false</enableLocalAddressBookSearch>
</Policies>
</config>

Additional info:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_C1247C0B_00_cisco-jabber-parameters-reference-guide/CJAB_BK_C1247C0B_00_cisco-jabber-parameters-reference-guide_chapter_010.html#CJAB_RF_E5711C19_00

Regards

[Ravipati Seetaramaiah]

Thank you, Nagajothi! This will resolve our problem.