Thank you for the nice feature of Ask the Expert..
Cisco jabber picks up the extension and other contacts of the user from the Active directory. When a call is received from a any number, jabber checks the contact in the AD list and displays the users and name and photo on the PC screen in call window. Also Cisco Jabber picks up the contacts from the outlook and shows the user information when a call is received from any of the contracts stored in the outlook.
In a company the internal numbers are changed very often and if some user stores the contacts in the outlook and doesn't update them, jabber picks up the wrong contact and shown the wrong picuture. This could be very misleading and cause problems.
Is there any way to stop jabber from looking at outlook contact or to priorotise the AD contact then the outlook contact. Please advise.
Thanks for your question. Though this is a jabber related question which is out of currect IM&P discussion, will give you some related points here:
Jabber contact resolution is not based on IMP configuration. Jabber contact search and contact resolution against outlook can be disabled using jabber config file parameter "enableLocalAddressBookSearch"
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