ASK THE EXPERTS - Cisco Unified Operations Manager

[ciscomoderator]

with Pari Thiagasundaram

Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to discuss configuration and troubleshooting of the Cisco Unified Operations Manager with Cisco expert Pari Thiagasundaram. Pari is a customer support engineer at the Cisco Technical Assistance Center (TAC). He currently works in the Network Management team supporting customers on all of the Cisco Network Management Applications. Pari was previously a software engineer at the Data Center Business Unit. He holds a bachelor's degree in electronics and communication engineering and he is a CCIE (#13213) in Routing and Switching.

Remember to use the rating system to let Pari know if you have received an adequate response.

Pari might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Career Certification discussion forum shortly after the event. This event lasts through February 25, 2011. Visit this forum often to view responses to your questions and the questions of other community members.

[Syed Akbar Ali]

Hi Pari,

From Cisco unified Service Monitor,

If this is https and if it works on http,  then you might be running into CSCth45675.

So http will not work on https,  So how should i open this link is there any work around solution. And what is the reason MOS Value showing Unavailable .

Even i can see on Primary Degradation Cause : Packet Loss or Jitter , & Sample Duration : 46 sec But MOS Value : Unavailable

What is the Minimum Sample Duration so that MOS Value can display on sensor reports. So how can we able to see the MOS value,

From CUOM :

Reports > Service Quality History >Cisco 1040 i have search according to the Sensor MAC Address : i can see the history phones which MOS Value is = 4.4  , which i have set  3.0 value so why this reports are generated when MOS Value is 4.4. I have set Critical MOS Threshold below or equal to 3.0

Detection Algorithm	ITU G.107 - 1040 Sensor based voice quality
MOS	4.4
Critical MOS Threshold	3.0

Number of suppressed traps

9  ( what is the reasons ? )

**************

For the DN name being blank, can you find out if those calls are to a Voice mail ?

Even call was Cisco Voice Mail Port its getting the information on sensor report but some location DN name are being Blank. so what is the reason ?

So please advice

Looking forward to hearing from ASAP.

Thanks for your cooperation

Regards

Syed

[Pari Thiagasundaram]

Hi Syed,

For the bug that I had mentioned, once you get the HTTP error, change the https to http on the browser.

For all other issues,

- What version of OM are you running ? Can you send the BUILDID from CUOM Home page > Ciscoworks > Common services > Software Center > Software Update > CUOM.

- For the MOS scores unavailable, are they "Soft Phones" or physical phones.

[Pari Thiagasundaram]

Hi Ankush,

You might  want to post this question to the Call Manager Forum. If possible you can connect a 1040 sensors to the access switches where these phones are connected to get a report from CUSM and see what is going on.

[hani_altaher]

Hi pari

we have CUOM 2.3 deployment, the problem that maximum network devices that are supported is 2000 whereas we have more than 4000 switches and customer is looking to manage/track switch port information for IP phone by using CUOM reporting, as per cisco local team and TAC this limitation will be solved @ CUOM 8.5 can you plz confirm and update how this solved ?

Many Thanks

[Pari Thiagasundaram]

Hi Hani,

Do you have a bug id for this that I can look it up ?

Thanks

Pari

[hani_altaher]

Hi pari

this is system capacty, as per TAC CUOM 2.3 support up to 2000 devices and 75000 switch ports,they said that this issue will be fixed on CUOM 8.5, can you plz confirm and expalin more details?

Many Thanks

[Pari Thiagasundaram]

Hi Hani,

I dont have the information on that yet. Will have to wait for the Release notes to be published.

[mcecilia]

Hello Pari,

We have several questions:

1.- We are using CUOM 2.3 and are receiving Syslogs from CUCM 6.1 with Route List Exhausted. We are notified from CUOM about this message and others using email, but we want to avoid notifications only for this message. Is there a way to do this?

2.- We have a lot of Media Gateways (routers with PRIs for voice and so on) and want tomonitor only, on PRIs the D Channel, and not each B channel of the PRI. Is there a way to do this easily for all PRIs?

3.- DHCP is not supported in our customer network, and also not allowed. Is there a way to give 1040 sensors permanets IPs?

Thanks

[Pari Thiagasundaram]

1) To suppress events, try running the suppressevents.bat file. Here are the list of supported events.

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.3/user/guide/Events.html#wp1227396

2) Are you talking about suppressing events for B channel as well ? Could you please explain more about what you want to monitor on the ISDN ?

3) There is no way you could assign a static IP Address to the 1040's.

[mcecilia]

Thanks Pari,

1) I will review and try.

2) I know I can tell cuom to not monitor certain interfaces of router, doing router by router interface by interface. Is there a place in cuom, for example, to say "do not monitor any B channel" "do not monitor any ADSL link" os something global like that?

3) It could be an improvement for the future.

Many thanks again