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Beginner

ATA 187 not registerd

Hi all,

i have ATA 187 and cucm 8.5, the second line is registerd to the call manager, but the firts line can not registerd to the cucm.

Any ideas????

Thanks

2 REPLIES 2
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Cisco Employee

Hi Skarahasan,

Based on infor provided I'm not able to provide you with a solution. Some hints that may help you to investigate this furhter:

- check sniffer trace from the registration to see where it is failing

- check the phone web page to see what configuration it has loaded

- check the detailed cucm traces to see why the registration request is getting rejected (if it is sent by the ATA)

- check how many devices have this problem, try to delete/readd

- verify mac addresses used are correct

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Participant

Hello,

Cisco released a new software image for the ATA 187 - Version 9.2.0.0.1

Here are the release notes:

http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cata/187/9_2_1/english/release/notes/atarn921.html

The most of the bugs are fixed in this version. The download is not still available for public, but I opened a TAC-Case and the Support Engineer sends me the image file via email.

Kind regards,

Marcel Ammann

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