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Beginner

ATA 190 with FAX

Hello,

I have a fax (Brother FAX-2920) connected to an ATA 190 and I cannot send or receive fax.

My CUCM is connected to the PSTN gateway with a SIP trunk.

FAX==>ATA190==SIP==>CUCM==SIP==>2911PSTN-GW==>E1

 

What I have done so far:

-Reduced the baud rate to the minumum on the fax machine

-Enabled the option Fax Error Correction Mode Override on the ATA port

-Collected some traces with RTMT. The debugs show that the CUCM does not received all the digits dialed from the fax machine. For example, if I dialed the number 00123456789 from the fax machine, on the traces I see that the number 001345789 is dialed or 0012345678 and so on...

 

Could you please help me with this issue? I'm running out of idea.

 

Thank you in advance.

 

Thomas.

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions
Collaborator

You've hit BugiD CSCuj09108

You've hit BugiD CSCuj09108

 

You'll have to log a call with TAC to get a fixed firmware. (There is one, but the last time I checked it wasn't public)

 

GTG

 

Please rate all helpful posts

Please rate all helpful posts.

View solution in original post

19 REPLIES 19
Collaborator

You've hit BugiD CSCuj09108

You've hit BugiD CSCuj09108

 

You'll have to log a call with TAC to get a fixed firmware. (There is one, but the last time I checked it wasn't public)

 

GTG

 

Please rate all helpful posts

Please rate all helpful posts.

View solution in original post

Beginner

Hi Gordon,Thank you for your

Hi Gordon,

Thank you for your answer.

Tomorrow, I will update my ATA with the latest software available (1.1.2).

 

I will let you know if it fix my problem.

 

Thomas.

Beginner

Hi,FYI, I oppened a case and

Hi,

FYI, I oppened a case and Cisco sent me the firmware : cmterm-ata190.1-2-0-003a.cop.

Now it works fine.

 

Thomas.

Participant

Dear ThomasWe are also facing

Dear Thomas

We are also facing same issue. Can you pls. share firmware : cmterm-ata190.1-2-0-003a.cop

with us? It will help us to fix the issue.

 

Rgds

Rajesh Kumar

Beginner

Hello Rajesh,Sorry for my

Hello Rajesh,

Sorry for my late answer I was in holidays last week.

How can I share with you the firmware? Via dropbox or is there an easy way?

 

Kind regards.

Thomas.

Beginner

Dear Thomas, Can you please

Dear Thomas, 

Could you please share the firmware : cmterm-ata190.1-2-0-003a.cop with me? via Dropbox is Ok.

I am having the same issue as you. I have tried upgrade with 1.1.2, can register but cannot fax in/out

Regards,

Jarunee. 

 

Collaborator

The latest public ATA 190

The latest public ATA 190 firmware on Cisco.com is 1.1.2-05

 

https://software.cisco.com/download/release.html?mdfid=286248743&softwareid=282074215&release=1.1.2&relind=AVAILABLE&rellifecycle=&reltype=latest

 

GTG

Please rate all helpful posts.
Beginner

Dear GTG,I had already

Dear GTG,

I had already upgrade to FW ver 1.1.2-05. This FW made ATA190 able to register with CUCM and only work with voice call.

My problem now is with FAX machine. I cannot send/receive fax.

Jarunee

Collaborator

Have you set the fax

Have you set the fax parameters correctly in CCMAdmin? They default to T.38 fax relay.

GTG

Please rate all helpful posts.
Beginner

I will try on changing the

I will try on changing the fax mode.

Thanks

Jarunee

Beginner

Dear GTG,I have tried change

Dear GTG,

I have tried change the fax parameters as you suggest, but still cannot fax.

Jarunee

Beginner

Hi allSame issue with ata 190

Hi all

Same issue with ata 190 and FW vers. 1.1.2. Work with voice call but not with fax. Can someone share cmterm-ata190.1-2-0-003a.cop? Does it work with this FW?

Joël

Beginner

Hello,Here is the firmware

Hello,

Here is the firmware (don't forget to also download and install the QED file):

https://dl.dropboxusercontent.com/u/44153916/cmterm-ata190.1-2-0-003a.cop.sgn (MD5 : FDD4C66AF154B526141A461842831C31)

https://dl.dropboxusercontent.com/u/44153916/cmterm-ata190-qed.1-2-0-003a.cop.sgn (MD5 : 66B68EA550470A44B8BD4053A99C1426)

 

Thomas.

HI Thomas,

HI Thomas,

Could you please share the firmware again? I'm hitting the same bug. However, i'm not seeing the firmware 1.2.0 on Cisco download page.

I'm seeing firmware 1.2.1 (004) k3. I'm hesistant to install the k3 firmware as i'm not sure if this will work.

Thanks.

Regards,

Albert

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