The replacement for ATA186 is the ATA187 and it runs on SIP, it is said in the data sheet that it will only be supported on CUCM 7.1.5 and later. Has anyone tried installing it on lower version of CUCM? Please advise.
Did the ATA187 show in the device list after you installed the device upgrade? I´m running 6.1.5 and the device upgrade installed without any errors, but it doesn´t show in the device list.
Did everyone who tried this reboot their call manager? We had to upgrade to 6.14 so we had to do a reboot anyway. I know the services have to be restarted so a reboot might be easier.
It runs on 6.1.4 so it "should" work on 7.0.2, at least the basic functions. After installing the two packages in the right order you have to reboot, otherwise it won´t show up as a device.
this post is fairly old, but it seems that there's a solution to ATA187 support with CUCM 6.1.4 and above, please review the answer that I recieved from PDI Helpdesk
I consulted your question with the ATA 187 developers. They confirmed the following:
"Pre 9.2(3) is compatible with CUCM 7.1.5 and higher.
From 9.2(3) load, CUCM 6.1.5 and higher are supported."
Therefore, if you are using CUCM version 7.1(3), you need to use firmware version 9.2(3) or higher in your ATA 187 devices to get them working.
That means also that the ATA 187 data sheet is incorrect. The ATA 187 developers at Cisco's Business Unit are already aware of this, so the document is going to be corrected, though they did not provide a date for this.
Having said that, the procedure for having ATA 187s working with CUCM 7.1(3) would be the following:
and download these files:
The first file is the "device enabler", the second file is firmware version 9.2(3) for ATA 187 devices.
Please let me know if you need further assistance regarding this case or if we can proceed with case closure.
Cisco PDI Help Desk Team
1 408 902 2266