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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Enthusiast

Attendant Console Blind Transfer issue

Hi,

my Cisco Unified Enterprise Attendant Console  operator receives a call from an internal phone but when I attempt to transfer to another internal extension it rings on a CTI port and not the destination phone, full consult works ok.

The CTI Ports are in their on region with G711/G722 and no video enabled and I have used the DNA and phone.exe to check permissions are ok.

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
Beginner

Attendant Console Blind Transfer issue

Change the Direct transfers to ALL and delete the default transfer key.

Beginner

Attendant Console Blind Transfer issue

We will schedule a call back tomorrow as per the SR opened and should be able to look into the issue.

18 REPLIES 18
Beginner

Attendant Console Blind Transfer issue

Hi

I am guessing that the Consult trasfer works fine and blind transfer does not.

You can check if the CTI Port ( Check the ports configured under service device) hass CSS that contains the partition of the phones.

Additionaly , you can try initiating the trasnfer from the phone instead of the CTI Port.

Go to regedit :

HKLM\SOFTWARE\Arc Solutions\Call Connect\Operator\Defaults\Default Transfers : Change it to ALL

Keep me posted !

Enthusiast

Attendant Console Blind Transfer issue

Hi,

I had to Add the following string (it was not existing) and in a dfferent location as all the other registry keys were located here:

HKLM\SOFTWARE\WoW6432Node\Arc Solutions\Call Connect\Operator\Defaults\Default Transfers : Change it to ALL

As that is were all the other registry keys were located.

I have the phone.exe app on the server and I can control the CTI port used for the template and can call the extension directly also.

Thanks

Beginner

Attendant Console Blind Transfer issue

Hi

1. The path is different as you are using a 64 bit system as the client machine.

How many operator PC do you have and is the blind transfer problem happening from all PC  ?

Under Defauls > there has tobe only one key, Default Transfers with "ALL"

Enthusiast

Attendant Console Blind Transfer issue

I'm building it at the moment so it is in testing.

I adde tdhe Default Transfers using regedit, there is a "Direct Transfers" key and that is set to On

Thanks

Beginner

Attendant Console Blind Transfer issue

Change the Direct transfers to ALL and delete the default transfer key.

Enthusiast

Attendant Console Blind Transfer issue

No joy on that change

Beginner

Attendant Console Blind Transfer issue

We will schedule a call back tomorrow as per the SR opened and should be able to look into the issue.

Enthusiast

Computer\HKEY_LOCAL_MACHINE

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences\Defaults

 

Direct Transfers = All

Beginner

hi

hi

i have the same  issue i'm using cisco attendant console  advenced but still not found the direct transfert key on pc client 

i tried all paths to find this key but unfortunetly no 

i'm using win 7/64Bit 

any help plz

regards 

Beginner

Hi We are facing a strange

Hi

 

We are facing a strange issue wherein when we try to transfer thye call to pstn from the operator the call disconnectas first time and rings the opstn automatically on its own the second time. The pstn party gets a missed call first and then gets the actual call secondly. The issue is not seen if pstn party picks up the call before operator does transfer

Re: Hi We are facing a strange

Hi Prakashar. 

I think that we have the same problem:

If the Operator iniciates a Consulted Transfer to a PSTN party (or internal) and, during the RING , press ENTER again to ejecute a BLIND transfer, the first call hungs and CUAC automatically generate a new call to the same Party. 

I dont know if there is a problem or is the way how CUAC works.´..

Do you have a solution yet?

 

Regards.

 

 

Re: Hi We are facing a strange

Hi Prakashar.

I think that we have the same problem:

If the Operator iniciates a Consulted Transfer to a PSTN party (or internal) and, during the RING , press ENTER again to ejecute a BLIND transfer, the first call hungs and CUAC automatically generate a new call to the same Party.

I dont know if there is a problem or is the way how CUAC works.´..

Do you have a solution yet?



Regards.
Participant

Re: Hi We are facing a strange

Do you get this resolved? I am looking into the same issue at the moment.

Re: Hi We are facing a strange

Hi Richard. 

The conclusion of the TAC was:

Is not an issue. Is the way that it works.(Haw they handle the CTI ports)

As Operator you must decide if you want a blind transfer or consult transfer and keep it in that way. I meant: To blind transfer : "double enter" Done.

   To consult Transfer : Just enter. Avoid to press "Enter" again while you are waiting..

 

Regards,

Gaston.

 

 

 

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