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Beginner

Attendant Console CUCM 8.5

Hi all, I just accomplish one upgrade of CUCM 6.X to 8.5, we had two receptionists with attendant console, let me know what is the procedure to activate the attendant again because all I get on cisco.com is related to a server of attendant, we buy the new license for the Attendant.

Regards,

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Hall of Fame Master

Attendant Console CUCM 8.5

So, were you using the built in Cisco attendant console before? As of CUCM 8.0 this is no longer available and you need to purchase attendant console solution.  Cisco uses OEM product from ARC solutions such as CUEAC for example:

http://www.cisco.com/en/US/products/ps7282/index.html

or there are many other 3rd party options preferred by many of us.

HTH,

Chris

View solution in original post

2 REPLIES 2
Hall of Fame Master

Attendant Console CUCM 8.5

So, were you using the built in Cisco attendant console before? As of CUCM 8.0 this is no longer available and you need to purchase attendant console solution.  Cisco uses OEM product from ARC solutions such as CUEAC for example:

http://www.cisco.com/en/US/products/ps7282/index.html

or there are many other 3rd party options preferred by many of us.

HTH,

Chris

View solution in original post

Hall of Fame Cisco Employee

Attendant Console CUCM 8.5

There's no longer any AC included in CUCM 8.X+

The info is correct, you need one of the CUxAC options.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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