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Davide Fiumi
Beginner

Attendant Console ENTER KEY/answer Call involuntarily

Hi,

I have to resolve this situation:

the operator is using a Microsoft Word and presses the Enter key to start a new line.
If in the meantime a call comes in the Attendant Console window (ac window popup required from customer), the Enter key opens and activates the response involuntarily.

Can I disable Enter key to answer the calls? Or have you other ideas?

Thanks.

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