With our attendant console accessing our Call Manager server some extensions are missing their handset status, ie on hook, on call etc.
These phones are registered with CM and otherwise working as expected.
Im unable to see anything different about these extensions that are missing a status.
Any ideas what to check?
The specific application user extension used in AC does not have any controlled devices listed for them(apart from their own phone), however the majority of extensions still show their status. I assume therefore that the handset status is public info
Should add also that the login to AC is via an extension number not a user id
I have the exact same issue, also on CUACS. Three out of our 75 phones are missing the handset status. Can't find anything different in the setup. No controlled devices are set with the working phones, so the three that are not working should not require it either.