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Attendant Console standard version 10.6 can not open

Hi everyone,

    My first time to purchase and install Attendant Console. I try to followed this document (http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_6_0/install_admin_guide/CUACS10601872GUIDE.pdf)

for install it. I already have installed it,but I can not open it. I opened log from "\Users\\AppData\Roaming\CUACSLogging", I got this


2015-04-27 17:42:25,057 [1] DEBUG General - Logger was created successfully.

2015-04-27 17:42:25,089 [1] DEBUG General - Creating module catalog.

2015-04-27 17:42:25,494 [1] INFO  General - Cisco Unified Attendant Console Standard. Version: 10.6.0.1872, M: UCCONNECT1, O: Microsoft Windows NT 6.1.7601 Service Pack 1, P: 4, B: False, W: 25980928, T: 131430

2015-04-27 17:42:25,494 [1] DEBUG General - Module Catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Database module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Crypto module has been created

2015-04-27 17:42:25,572 [1] DEBUG General - Docking module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Axl service module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Alert Service module has been created in module catalog

2015-04-27 17:42:25,572 [1] DEBUG General - Import Service service module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Presence service module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Directory search module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Email service module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Keyboard Shortcut service module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - License module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Directory Service module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Application Dial Rule Service module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - CTI Service module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - SSOService module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Repository module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Business Usecase module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Application Navigation module has been created in module catalog creation process begins

2015-04-27 17:42:25,572 [1] DEBUG General - Module catalog creation process completed

2015-04-27 17:42:25,572 [1] DEBUG General - Configuring module catalog.

2015-04-27 17:42:25,572 [1] DEBUG General - Creating Unity container.

2015-04-27 17:42:25,744 [1] DEBUG General - Configuring the Unity container.

2015-04-27 17:42:25,853 [1] DEBUG General - Adding UnityBootstrapperExtension to container.

2015-04-27 17:42:26,368 [1] INFO  General - ValidateDatabase() - directoryPath:C:\ProgramData\CUACS\CUACS.db

2015-04-27 17:42:27,289 [1] INFO  General - DatabaseValidation.Create(Success)

2015-04-27 17:42:27,289 [1] DEBUG General - Configuring ServiceLocator singleton.

2015-04-27 17:42:27,289 [1] DEBUG General - Configuring region adapters.

2015-04-27 17:42:27,320 [1] DEBUG General - Configuring default region behaviors.

2015-04-27 17:42:27,320 [1] DEBUG General - Registering Framework Exception Types.

2015-04-27 17:42:27,320 [1] DEBUG General - Creating the shell.

2015-04-27 17:42:27,335 [1] DEBUG General - SetPINGRegistries - Setting application name registry in HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_SCRIPTURL_MITIGATION

2015-04-27 17:42:31,177 [1] ERROR General - App.HandleException.Msg:Resolution of the dependency failed, type = "Arc.George.Host.GeorgeShell.Views.Shell", name = "(none)".

Exception occurred while: Calling constructor Arc.George.EntityService.ExtendedGeorgeEntities().

Exception is: ConfigurationErrorsException - The 'DbProviderFactories' section can only appear once per config file.

-----------------------------------------------

At the time of the exception, the container was:

  Resolving Arc.George.Host.GeorgeShell.Views.Shell,(none)

  Resolving parameter "viewModel" of constructor Arc.George.Host.GeorgeShell.Views.Shell(Arc.George.Host.GeorgeShell.ViewModels.ShellViewModel viewModel)

    Resolving Arc.George.Host.GeorgeShell.ViewModels.ShellViewModel,(none)

    Resolving parameter "configRepository" of constructor Arc.George.Host.GeorgeShell.ViewModels.ShellViewModel(Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator, Arc.George.Repositories.IConfigRepository configRepository, Microsoft.Practices.Prism.Logging.ILoggerFacade logger, Arc.George.Common.WPF.DialogService.IDialogService dialogService, Microsoft.Practices.Unity.IUnityContainer container, Arc.George.EntityService.IEntityCacheManager cacheMan)

      Resolving Arc.George.Repositories.Classes.ConfigRepository,(none) (mapped from Arc.George.Repositories.IConfigRepository, (none))

      Resolving parameter "entityCacheManager" of constructor Arc.George.Repositories.Classes.ConfigRepository(Arc.George.EntityService.IEntityCacheManager entityCacheManager, Microsoft.Practices.Prism.Logging.ILoggerFacade logger, Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator, Microsoft.Practices.Unity.IUnityContainer container, Arc.George.EntityService.ExtendedGeorgeEntities extendedGeorgeEntities, Arc.George.Repositories.Interfaces.ICryptoRepository crypto)

        Resolving Arc.George.EntityService.EntityCacheManager,(none) (mapped from Arc.George.EntityService.IEntityCacheManager, (none))

        Resolving parameter "extendedGeorgeEntities" of constructor Arc.George.EntityService.EntityCacheManager(Arc.George.EntityService.ExtendedGeorgeEntities extendedGeorgeEntities, Microsoft.Practices.Prism.Logging.ILoggerFacade logger, Microsoft.Practices.Prism.Events.IEventAggregator eventAggregator)

          Resolving Arc.George.EntityService.ExtendedGeorgeEntities,(none)

          Calling constructor Arc.George.EntityService.ExtendedGeorgeEntities()

,StackTrace:   at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name, IEnumerable`1 resolverOverrides)

   at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name, ResolverOverride[] resolverOverrides)

   at Microsoft.Practices.Unity.UnityContainerExtensions.Resolve[T](IUnityContainer container, ResolverOverride[] overrides)

   at Arc.George.Host.BootStrapper.GeorgeBootstrapper.CreateShell()

   at Microsoft.Practices.Prism.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)

   at Microsoft.Practices.Prism.Bootstrapper.Run()

   at Arc.George.Host.App.RunInReleaseMode()

My system information below:

-Windows 7 Professional 32 bit./Ram 4 GB/CPU Core i5-4590

-Unified CM server version 9.1.2.10000-28

-Every port are opened.

-Disable Antivirus

-Windows permission is full access control

-Already created user and access control group.

I guess,cause from this config :

In the Cisco Unified Presence Server Connection Information page, type the following:

• The Server Address or URL required for hosted presence.

• The Domain containing the server • The Cisco Unified Presence User Name to use

• The Cisco Unified Presence Password appropriate to the User Name

I setup correct IP of CUP but user/password I enter as same as user-id/password of application user on UCM. I really don't know how to create it. Any one can suggests me to create?

And what is wrong my configuration?

Thanks in advance.

1 REPLY 1
Rising star

Re: Attendant Console standard version 10.6 can not open

Janya,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.


Hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

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